Family Care Administrative Assistant

PURPOSE
At MDA, we are fighting to free individuals — and the families who love them — from the harmful effects of muscle-debilitating diseases so they can live longer and grow stronger.

Our Values are our strength: We believe in MUSCLE:

Mission: We’re driven to accelerate progress for families and muscle health.

Understanding: We’re attentive to our constituent’s needs and each other’s.

Stewardship: By investing precious resources wisely, we drive the best possible outcomes.

Collaboration: We foster win-win partnerships and build communities.

Learning: Knowledge powers our success and empowers our people.

Excellence: We strive to do our best and exceed constituents’ expectations.

Position Description:
A Family Care Administrative Assistant is a take-charge, organized professional supporting a dynamic, fast-paced Family Support & Clinical Care team (in multiple offices and remote team members). The Family Care Administrative Assistant is an individual with a customer service approach, strong computer skills, able to track and monitor multiple projects and stellar interpersonal skills. Reporting to the Associate Director of Family Support & Clinical Care, the Family Care Administrative Assistant works closely with all levels of the MDA Team. The Family Care Administrative Assistant does not have supervisory responsibilities of employees, but may direct and guide volunteers.

Responsibilities:
General support of Family Support & Clinical Care staff in multiple locations including, but not limited to, assisting with family calls/emails, sending out new family paperwork and management of incoming paperwork, working with vendors & Care Center teams
Maintaining accurate records on families, including file management & updating of patient management system.
In conjunction with the Family Care Specialists, oversee the equipment assistance program, including the handling of new donations and entry into equipment tracking system. Communicating with vendors, securing paperwork.
Advanced Microsoft Office and SharePoint skills needed to enter & update data, mail merge, create letters, labels, spreadsheets, forms and newsletters.
Responsible for invoice processing.
Assist with coordinating and managing volunteers for office assistance, events and camp.
Assist with Care Center prep and post responsibilities.
Support camp Directors and their camp efforts with all related duties as assigned.
Responsible for securing donations to various events.
Provide administrative support by answering phones, handling correspondence, general office duties and social media for district team(s).
Work with Family Care Specialists on family engagement efforts, including Muscle Walk and recruitment efforts, support groups, educational events & young adult programs.
Attend events and Care Centers as requested.
Perform other duties as needed to accomplish Family Support & Clinical Care team and organizational goals.
Work closely with the DOCs and DODs.
* All other duties as assigned.

Competencies:
Detail minded: Demonstrate accuracy and thoroughness; monitor own work to ensure quality and organization. Strong attention to detail while multi-tasking.
Communication Skills: Clearly and persuasively communicate, listen and seek clarifications; participate in meetings, write clearly and informatively. Initiative - Demonstrate ability to work independently and as part of a team; exhibit sound and accurate judgment, including prioritization and time management skills. Able to provide support to multiple team members simultaneously.
Computer Skills: Advanced level proficiency with Microsoft Office Suite, SharePoint, ability to learn and adapt to new technologies.
Customer Service: Prioritizes internal and external interactions and responds appropriately.
Professionalism: Work well in a fast-paced environment; treat others with respect and consideration; accept responsibility for own actions; positive/upbeat attitude.
Flexibility: Able to multi-task in a changing work environment. Manage competing demands and unexpected events. Willing to change approach to best fit the situation.

Qualifications:
High School Diploma or Equivalent required
Proven administrative experience
Knowledge of office management systems and procedures
Excellent time management skills and ability to multi-task
Strong planning and prioritization skills
Attention to detail and problem solving
* Advanced level proficiency with Microsoft Office Suite and SharePoint

MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


Meet Some of MDA's Employees

Sabrina A.

Executive Director

Sabrina’s primary responsibility is working with the Fundraising Team at MDA to spread awareness about the organization’s mission and raise as much money as possible for the cause.

Nathan R.

Director of Business Development

Nathan works with businesses in the local community to develop new partnerships with MDA. The funds he raises help the organization's mission grow and thrive.


Back to top