McKinsey Academy - Course Production Coordinator


  • University degree
  • 2-5 years of experience, preferably in online communications, software development, or information systems, with remote and offshore teams
  • Fluency in HTML/XML/CSS, project management skills required
  • Microsoft Office (Excel, Word, PowerPoint), SQL skills are an advantage; experience with edX Studio or other similar CMS preferred
  • Capable of multitasking, exhibits maturity, a high level of professionalism, a desire to work in a start-up environment, a positive attitude, and grace under pressure.
  • Organized, detail focused, self-motivated, reliable, and possess very strong communications skills

Who You'll Work With

You will work with our McKinsey Academy team in North America. McKinsey Academy is part of Scale-ups and McKinsey New Ventures.

You'll be part of a group of highly motivated entrepreneurs to drive our go-to-market strategy, build client relationships, and ensure successful design and delivery of our client programs.

McKinsey Academy's mission is to accelerate transformations of companies and countries by unlocking the potential of their people. We do this by closely partnering with business and HR leaders to reimagine the approach to developing their leaders and building capabilities across the organization. McKinsey Academy is McKinsey's center of excellence for leadership development and learning. We work closely with McKinsey Client Service Teams (CSTs) and directly with large organizations to identify and develop opportunities. Our offerings include Signature Programs, Custom Programs, Coaching Journeys, and Proprietary Diagnostics. We also have a cutting-edge digital platform, developed in partnership with edX and organizations like Harvard, Stanford, and MIT, to scale leadership development globally.

McKinsey Academy is designed for rising professionals and senior teams to develop the capabilities they need to help their organizations thrive. Our programs include courses developed and taught by McKinsey partners, combined with perspectives from the broader market including academics, executives, and thought leaders. The programs combine group-based project work and the newest social approaches that reinforce effective, lasting skills development. With optional in-person components, our programs can be a cost-effective way to build the capabilities of a large number of participants across an organization.

New Ventures is a recently formed part of McKinsey focused on fostering innovations driven by analytics, design thinking, mobile, social and other technologies and integrating them into our client work. It is a foundation for—and expands our investment in—our entrepreneurial culture.

As one of the fastest-growing parts of our firm, New Ventures has more than 1,000 dedicated professionals (including more than 800 analysts and data scientists) and we're hiring more mathematicians, data scientists, designers, software engineers, product managers, client development managers and general managers.

What You'll Do

You will be responsible for the day-to-day management of course authoring, production support of live courses, and studio documentation.

You will work with our program managers, instructional designers, and product/engineering team to develop courses (e.g., building courses and overseeing content uploading and quality assurance). You will also support the rest of the Course Operations team as needed to launch and run live courses.

As the person responsible for all operational aspects of digital course production, you will manage digital course authoring activities on a day-to-day basis, communicate work to our offshore team, lead daily huddles, coordinate handoffs to/from the content team, create/refine work plans, and problem solve with various stakeholders. Additionally, you will be executing on the course QA process (including scheduling, handing off courses, resolving issues). You will provide expertise in Studio and the course production process to content teams, course authoring team, and product team as needed.

As the release manager, you will also provide production support of live courses and manage releases of live courses. You will be creating and updating Studio documentation for the course authoring team, and working with engineering and content teams on authoring new functionality. Finally, you will also define, document, and implement best practices process/tool improvements for course production team, and with other stakeholders (PMs, IDs, product/engineering).

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