Junior Analyst - Client Relation Management

Qualifications

  • Any Graduate degree (2016 Passout)
  • Excellent interpersonal and communication skills at all levels
  • Solid database validation, compilation and management skills
  • Prior exposure to secondary research or client relationship management and knowledge of HTML would be a plus
  • Excellent MS Office skills (especially MS Excel – merging, consolidating and quality checking of large Excel files)
  • Excellent attention to detail and accuracy
  • Ability to understand different work requirements, conceptualize, seek guidance in case of challenges and deliver as per the commitments
  • Confidence and enthusiasm to perform research and database management task
  • Ability to make decisions independently and leverage resources effectively
  • Excellent verbal and written language skills in English

Who You'll Work With

You'll work in Gurgaon at our McKinsey Knowledge Center, as part of the Client Relation Management (CRM) team.

In this role, you'll work with various leaders to build and maintain the central CRM database. You will play an active role in advancing the reputation of the firm to an external audience.

What You'll Do

You will coordinate with practices/offices to map the requirement for their CRM database of client and other executive contacts, and help them to establish, expand and maintain this database. You will be using the online CRM IT system to help cells organize and carry out email campaigns, such as invitations to conferences and other events, as well as knowledge dissemination of whitepapers and articles, and provide advice on best-practice execution to ensure a high quality of all outgoing communication.

You will also help to document overall global/regional CRM usage, along metrics such as client coverage, client outreach, and other ad-hoc statistical analyses on request. You are expected to have an ongoing engagement and coordination with regional CRM specialists and relevant Cell clients to help build and maintain Cell databases; contribute to overall database optimization


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