Implementation Coach - Operations

Qualifications

  • Bachelor's degree (advanced degree preferred)
  • 5–10 years' experience leading improvement initiatives or working in the Operations Practice in different industries
  • Deep technical expertise and experiential knowledge in area of implementation
  • Demonstrated aptitude for analytics
  • Experience with mid- to senior-level executive coaching
  • Excellent communication skills, both written and verbally, in Spanish, Portugese and English
  • Ability to work effectively with people at all levels in an organization
  • Comfort with extensive travel (4-5 days a week)

Who You'll Work With

You'll be working with McKinsey Implementation – a rapidly growing capability for our firm – in Santiago. As a member of MI, you'll work closely with our client project teams, providing end-to-end support to ensure the clients are able to deliver and sustain the full benefits of McKinsey's recommended change in their business.

Implementation is part of McKinsey's Operations Practice, which assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients' most critical problems.

What You'll Do

You will work in small teams with colleagues and clients to build the capabilities, systems, and processes needed to deliver bottom-line results and ensure those results will be sustained.

Our work is about coaching others to achieve success in implementing new approaches and delivering lasting outcomes. You'll have the opportunity to manage projects and progress with minimal supervision, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership. Additionally, you'll develop practical recommendations and contribute to team discussions on implications of analysis; identifying implementation challenges.

You'll work alongside the client's staff on each project, assisting with implementation tasks. This could include facilitating working sessions with front-line and supervisors, connecting with and motivating the client team, or developing skills of McKinsey or client team members when appropriate, principally through coaching. You'll also solicit feedback from team members to develop your own skills. Common traits of those successful in this role are leadership, integrity, a sharp analytical mind, creativity, and the ability to work with people across all levels in an organization.


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