Global Helpdesk Specialist


  • Solid knowledge of the Windows (8 and 10) OS
  • Knowledge in one or more of the following areas: Apple OS, VPN, Microsoft Office, Lotus Notes, Outlook and Mobile Devices
  • Desire to learn new skills and to extend own knowledge about new IT technologies
  • Previous experience in IT / customer support
  • Strong problem solving and troubleshooting skills
  • Highly adaptable and open to work on critical or new tasks, seeing them through to resolution and demonstrate a collaborative working style
  • Excellent written and verbal communication in English
  • Distinctive customer orientation combined with a strong sense of ownership
  • Strong team spirit with the ability to work in both local and virtual team setting

Who You'll Work With

You will join our Prague office as part of our Global Helpdesk (GHD) team, a pivotal group within McKinsey's global IT organization.

You will work with internal consultants and support staff by troubleshooting and resolving a wide variety of IT issues, predominantly via the phone. As a GHD Workstation Specialist you will work in global team sharing a common understanding of a "client-first" oriented work environment.

What You'll Do

You will provide technical support to a demanding audience in a challenging IT environment.

In this role you will help firm members get their business technology up and running as quickly as possible. You will provide premium IT support to colleagues via phone, email and chat. You will be supporting and troubleshooting OS and standard IT applications, LAN and WAN connectivity and HW issues related to PCs and mobile devices. You will be resolving complex technical problems and provide timely and effective solutions.

As part of your role, you will collaborate with other internal IT support and development teams on a daily basis and continuously contribute to the creation, documentation and improvement of knowledge as issues/solutions arise.

You will thrive in a collaborative work environment and take responsibility to handle problems through to completion, thus forming a trusted relationships. You will go the extra mile to resolve a problem and take every opportunity to learn and expand your technical knowledge.

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