Expert - Intelligent Process Automation

Qualifications

  • Advanced degree in business, operations, engineering, and/or technology
  • 5+ years of extensive experience in business process improvement (e.g., lean management, agile methodologies, etc.)
  • Expertise or demonstrable knowledge in digitizing back office processes (e.g., Finance, HR, contact centers, or industry specific processing operations)
  • Proven comfort and an intellectual curiosity for working with digital design, prototyping and large cross-divisional transformations, pulling in relevant team members to address identified – and sometimes undiscovered – client needs
  • Basic to intermediate experience working with automation platforms
  • Strong communication skills, especially around breaking down complex structures into digestible and relevant points for a diverse set of clients and colleagues, at all levels
  • Knowledge of industry trends, development and availability of new technologies and tools
  • Willingness to travel up to 80%

Who You'll Work With

You'll work in one of our North American offices as part of our Operations Practice.

Our Operations practice assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients' most critical problems.

Service Operations is a service line within our Operations practice, which helps clients implement holistic transformations, including Customer Experience/Service Design, Frontline & Field Operations, Service Factory Operations, Corporate and Business Functions, and Customer Care with cross-cutting foundation capabilities to deliver significant and sustainable cost impact. Our experience includes optimizing functions and developing integrated enterprise services broadly within Finance, HR, contact centers, as well as specific industries – insurance (underwriting) and mortgage (billing), etc.

What You'll Do

You will advise our internal and external stakeholders on innovations within intelligent process automation, with an eye to identify business needs and uncover areas in need of deeper improvement.

The successful candidate will act as a thought partner in the selection, configuration and implementation of automated solutions (robotic process automation, artificial intelligence, natural language processing, etc.), as well as establish best practices to ensure high quality and efficient process transformation. You will have a seamless blend of understanding operations excellence, technical know-how, communication and consulting skills. The ideal candidate will be integral to the growth and evolution of our automation services and methodology.


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