Course Operations Specialist - McKinsey Academy


  • A university degree is required; Master's degree in instructional/learning design, human resources development, education technology, information systems, communications, or a related field is preferred
  • 4 - 8+ years of experience in technology-enabled learning, professional development, or community management; ideally in a professional services environment
  • Strong quantitative and analytical thinking capabilities
  • Deep knowledge in training program design and delivery principles
  • Solid Excel and PowerPoint skills; SQL skills are an advantage
  • Outstanding communication and interpersonal skills
  • Presence and credibility to advise consultants, clients, and leadership
  • Strong problem-solving and project management skills
  • Ability to prioritize and manage multiple tasks with great attention to detail
  • Demonstrated process creation/improvement skills
  • Demonstrated coaching/mentoring skills highly preferred
  • Entrepreneurial mindset
  • Comfortable with ambiguity.

Who You'll Work With

You will work with our McKinsey Academy team in New York, New Jersey, or Chicago. McKinsey Academy is part of Scale-ups and McKinsey New Ventures.

You'll be part of a group of highly motivated entrepreneurs to drive our go-to-market strategy, build client relationships, and ensure successful design and delivery of our client programs.

McKinsey Academy's mission is to accelerate transformations of companies and countries by unlocking the potential of their people. We do this by closely partnering with business and HR leaders to reimagine the approach to developing their leaders and building capabilities across the organization. McKinsey Academy is McKinsey's center of excellence for leadership development and learning. We work closely with McKinsey Client Service Teams (CSTs) and directly with large organizations to identify and develop opportunities. Our offerings include Signature Programs, Custom Programs, Coaching Journeys, and Proprietary Diagnostics. We also have a cutting-edge digital platform, developed in partnership with edX and organizations like Harvard, Stanford, and MIT, to scale leadership development globally.

McKinsey Academy is designed for rising professionals and senior teams to develop the capabilities they need to help their organizations thrive. Our programs include courses developed and taught by McKinsey partners, combined with perspectives from the broader market including academics, executives, and thought leaders. The programs combine group-based project work and the newest social approaches that reinforce effective, lasting skills development. With optional in-person components, our programs can be a cost-effective way to build the capabilities of a large number of participants across an organization.

New Ventures is a recently formed part of McKinsey focused on fostering innovations driven by analytics, design thinking, mobile, social and other technologies and integrating them into our client work. It is a foundation for—and expands our investment in—our entrepreneurial culture.

As one of the fastest-growing parts of our firm, New Ventures has more than 1,000 dedicated professionals (including more than 800 analysts and data scientists) and we're hiring more mathematicians, data scientists, designers, software engineers, product managers, client development managers and general managers.

What You'll Do

You will be the point person for day-to-day execution of assigned programs and courses.

You'll work closely with our client service teams (CSTs), clients, client managers, program managers, and course operations to oversee all operational aspects of digital courses: course set up (course configuration, development of course calendar), client and participant onboarding (systems enrollment, group configuration, hosting kickoff sessions), TA management, and group work grading. In addition, you'll handle all communications with clients and course participants (regular course announcements, individual 1:1 requests, and customer support).

You'll ensure clients and participants are engaged with and see the value of your programs by monitoring participant progress, analyzing survey results, holding feedback calls, and monitoring support requests. You'll also be responsible for identifying opportunities to improve course and user experience design. You'll monitor and analyze quantitative and qualitative data from multiple sources, providing recommendations for improvement based on this analysis.

You'll advise CSTs, clients, and other stakeholders on course delivery models that will help our clients reach their learning goals. You'll also define and implement best practices for communications between the program managers, course operations, client managers, and product/technology teams as well as best practice process/tool improvements for the course operations team and other stakeholders (PMs, client management, product/engineering).

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