Course Operations Coordinator - McKinsey Academy


  • Bachelor's degree
  • 2-5 years of experience, preferably in a similar type of community manager and/or Course Operations Coordinator role
  • Proficient in Microsoft Office (Excel, Word, PowerPoint), SQL skills are an advantage; familiarity with HTML/CSS; experience with CMS or LMS preferred
  • Strong project management, problem solving, and analytic skills
  • High level of professionalism
  • Positive attitude and ability to exhibit grace under pressure
  • Highly organized, detail focused, self-motivated and reliable
  • Strong communications skills

Who You'll Work With

You will work with our McKinsey Academy team and will be based in New York, New Jersey, Chicago or Waltham. McKinsey Academy is part of Scale-ups and McKinsey New Ventures.

You'll be part of a group of highly motivated entrepreneurs to drive our go-to-market strategy, build client relationships, and ensure successful design and delivery of our client programs.

McKinsey Academy's mission is to accelerate transformations of companies and countries by unlocking the potential of their people. We do this by closely partnering with business and HR leaders to reimagine the approach to developing their leaders and building capabilities across the organization. McKinsey Academy is McKinsey's center of excellence for leadership development and learning. We work closely with McKinsey Client Service Teams (CSTs) and directly with large organizations to identify and develop opportunities. Our offerings include Signature Programs, Custom Programs, Coaching Journeys, and Proprietary Diagnostics. We also have a cutting-edge digital platform, developed in partnership with edX and organizations like Harvard, Stanford, and MIT, to scale leadership development globally.

McKinsey Academy is designed for rising professionals and senior teams to develop the capabilities they need to help their organizations thrive. Our programs include courses developed and taught by McKinsey partners, combined with perspectives from the broader market including academics, executives, and thought leaders. The programs combine group-based project work and the newest social approaches that reinforce effective, lasting skills development. With optional in-person components, our programs can be a cost-effective way to build the capabilities of a large number of participants across an organization.

New Ventures is a recently formed part of McKinsey focused on fostering innovations driven by analytics, design thinking, mobile, social and other technologies and integrating them into our client work. It is a foundation for—and expands our investment in—our entrepreneurial culture.

As one of the fastest-growing parts of our firm, New Ventures has more than 1,000 dedicated professionals (including more than 800 analysts and data scientists) and we're hiring more mathematicians, data scientists, designers, software engineers, product managers, client development managers and general managers.

McKinsey Solutions is a core part of New Ventures and offers practical tools that help people at all levels of an organization generate insights they need to address both strategic and day-to-day decisions. These solutions complement McKinsey's traditional client service and are delivered in many ways, including subscriptions, workshops, training programs and project-based engagements. We work closely with clients to embed our tools, analytics and expertise, and provide on-going support to help them build the capabilities they need to revolutionize how decisions are made

What You'll Do

You'll work closely with team members to lead course runs, community management, and course administration for the digital part of McKinsey Academy.

You'll oversee all operational aspects of digital courses, including: course set up (course configuration, development of course calendar), participant onboarding (systems enrollment, group configuration, designing/hosting online kickoff sessions), and course operations (TA management, group work grading).

In addition, you'll handle all communications with participants (regular course announcements, individual requests, and customer support) and monitor and analyze quantitative and qualitative data from multiple sources on the participant experience. You will provide recommendations for improvement based on your analysis.

You'll manage and define best practices for communications between the program managers, course operations, client services, and product / technology teams. You'll be responsible for conducting feedback calls to assess participant's engagement with course content, and you will identify opportunities to improve the course design and user experience.

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