Client Manager - McKinsey Academy


  • Graduate degree from a leading academic institution with an excellent academic record
  • Experience in organizational development, leadership development and/or learning
  • Experience with PaaS, digital products, and/or edtech a plus
  • Exceptional oral and written communication skills and the ability to present complex value propositions and create compelling written documents
  • Very strong relationship management skills and the ability to manage clients and colleagues at all levels
  • Outstanding project and program management skills
  • High level of entrepreneurship and creativity

Who You'll Work With

You will work with our McKinsey Academy team and will be based in New York. McKinsey Academy is part of Scale-ups and McKinsey New Ventures.

McKinsey Academy's mission is to accelerate transformations of companies and countries by unlocking the potential of their people. We do this by closely partnering with business and HR leaders to reimagine the approach to developing their leaders and building capabilities across the organization. McKinsey Academy is McKinsey's center of excellence for leadership development and learning. We work closely with McKinsey Client Service Teams (CSTs) and directly with large organizations to identify and develop opportunities. Our offerings include Signature Programs, Custom Programs, Coaching Journeys, and Proprietary Diagnostics. We also have a cutting-edge digital platform, developed in partnership with edX and organizations like Harvard, Stanford, and MIT, to scale leadership development globally.

McKinsey Academy is designed for rising professionals and senior teams to develop the capabilities they need to help their organizations thrive. Our programs include courses developed and taught by McKinsey partners, combined with perspectives from the broader market including academics, executives, and thought leaders. The programs combine group-based project work and the newest social approaches that reinforce effective, lasting skills development. With optional in-person components, our programs can be a cost-effective way to build the capabilities of a large number of participants across an organization.

New Ventures is a recently formed part of McKinsey focused on fostering innovations driven by analytics, design thinking, mobile, social and other technologies and integrating them into our client work. It is a foundation for—and expands our investment in—our entrepreneurial culture.

As one of the fastest-growing parts of our firm, New Ventures has more than 1,000 dedicated professionals (including more than 800 analysts and data scientists) and we're hiring more mathematicians, data scientists, designers, software engineers, product managers, client development managers and general managers.

McKinsey Solutions is a core part of New Ventures and offers practical tools that help people at all levels of an organization generate insights they need to address both strategic and day-to-day decisions. These solutions complement McKinsey's traditional client service and are delivered in many ways, including subscriptions, workshops, training programs and project-based engagements. We work closely with clients to embed our tools, analytics and expertise, and provide on-going support to help them build the capabilities they need to revolutionize how decisions are made

What You'll Do

You will use your consultative and relationship-building skills as well as your experience in leadership development and learning to build awareness of McKinsey Academy.

In the area of Client Development, you will lead internal outreach activities to educate colleagues on McKinsey Academy (our value proposition, our offerings, how we can help clients). You will partner with industry and functional practices to identify priority clients and lead targeted discussions. Through this, you will build strong relationships with clients and internal McKinsey colleagues. You will also represent McKinsey Academy at internal and external conferences, develop client proposals and conduct client demos of the McKinsey Academy digital platform.

In the area of Client Delivery, you will lead the design of custom client leadership development and learning programs, incorporating multiple modes of delivery (e.g., in-person, digital). You will oversee the execution of client programs, design and deliver in-person workshops and build and maintain strong relationships with client executives.

In the area of Thought Leadership, you will act as the leadership development expert and provide thought partnership to clients and colleagues. You will proactively understand client needs and maintain knowledge of industry trends and competitor offerings. You will actively contribute ideas for new product development, marketing and communication initiatives and operational improvement.

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