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Technical Consultant

Chicago, IL

Job Description

Company Description

McDonald's new growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

Leading this revolution is McDonald's Global Technology organization made up of intrapreneurs who get to build really cool tech with scary smart people using the latest innovations like AI, IOT, and edge computing. We do this working along diverse, global teams who are always hungry for a challenge. It's bonus points when you get to see your family and friends use the tech you build at their favorite McDonald's restaurant.

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As we have matured as an engineering organization and seen the demands for technology grow exponentially, we're gearing up to deliver on the next set of opportunities for the business. We are building up an engineering team in house accountable for our strategic products. We'll have diverse squads made up of engineers with traditional and specialized skillsets, both from internal engineers coupled with our partners, to help us flex with demand and solve technology innovation challenges done at an incredible scale.

Job Description

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It's our goal to always provide an engaging, relevant, and simple experience for our customers.

Reporting to the GTIO Director, Strategy & Value Creation and working closely with the entire technology leadership team, the Technical Consultant will anticipate and manage the strategic and tactical needs for GTIO while overseeing the translation of business needs into effective IT road map processes and technical solutions.

This is an exciting opportunity for an experienced technology consultant to help shape the transformation of infrastructure and operations products and services to the entire McDonald's environment.

Accountabilities & Responsibilities:

  • Develop business demand management and engagement for GTIO and manage product roadmap and releases to adopt and accelerate usage across the business
  • Work with the business to upskill people across the organization, enabling stakeholders on key business differentiators across strategy execution and value cases for GTIO
  • Help to translate technical requirements into action items to improve higher level roadmap procedures
  • Ability to communicate, strengthen and deliver product roadmap processes including data gathering, tooling, and reporting for senior leadership
  • Create value realization in data driven decisions for KPIs, scorecards, and performance metrics. You will help the business best understand how GTIO is providing to value to the overall McDonald's ecosystem
  • Executes short-term strategy for function and contributes to executing longer-term strategy to ensure GTIO is able to scale products on a global level
  • Accountable for managing projects with moderate risk. Manages budget and directs activities of the projects teams


  • Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.
  • Strong analytical skills to critically evaluate information gathered from multiple sources
  • Ability to manage stakeholder expectations and resolve conflict
  • Ability to validate data obtained via other techniques and expose new areas for elicitation
  • Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world
  • Exceptional verbal and written communication skills including the ability to influence multiple parties towards common goals
  • Highly collaborative along with independent critical thinking and creative problem-solving skills
  • Highly organized and detail-oriented, with the ability to keep many engagements active at once
  • Comfortable with ambiguity and ability to navigate uncertainty
  • Naturally elevates others and creates a culture of belonging through engaging high-performing teams


  • 8+ years of technology capability experience across multiple IT practices that may include infrastructure leadership, service management leadership, technology operations, data management and business relationship management
  • 5+ years experience in partnering with senior/executive level resources to produce product roadmaps
  • Hands on exposure to following areas/tools:
  • MS Office (Excel, PowerPoint especially)
  • Smartsheet
  • Data visualization (PowerBI, Tableau)
  • Process mapping/design (Visio, Miro, Roadmunk)
  • Have orchestrated a digital transformation to help improve an organization's product vision and how to scale at an enterprise/global level
  • Familiar with best practices for chargeback models and shared services
  • Strong experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean and Six Sigma tools preferred)
  • Ability to generate compelling business cases and translate to action
  • Bachelor's degree Computer Science/Engineering/Technology

Additional Information

McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Client-provided location(s): Chicago, IL, USA
Job ID: McDonalds-406000118960995
Employment Type: Other