McDonald’s

Performance Data Insights Manager

1 month agoChicago, IL

Job Description

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Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!

Job Description>

The Performance Managerleads the performance management team, which is responsible for developing and executing Global Performance Management Processes, Metrics, and Tools for GBS, as well as Governance for GBS contractual relationships. This role is part of McDonald's Global Business Services (GBS), which operates in approximately 10 countries. GBS services include Finance, Payroll, and internal Agency & Creative Services

Responsibilities:
  • In conjunction with the Director establishes the team strategy and builds and executes on the roadmap to achieve success
  • Develops and executes the service performance management program for GBS across geographies and services
  • Partners with GBS Operations to determine appropriate metrics for various levels of reporting
  • Manages the team that defines, executes, and distributes end to end Service Delivery performance reporting to applicable stakeholders
  • Assesses Service Level Performance of GBS Operations and outsourcers - based on Target and Minimum Levels
  • Identifies and assists in addressing Service Level Defaults and negative trends
  • Consolidates performance reporting (including ongoing service and projects) from operational areas and distributes to all associated stakeholders
  • Provides executive reporting on the performance and value of the outsourced relationship
  • Identifies benchmarking opportunities and manages all GBS Advisory relationships
  • Participates in the identification of project opportunities across the GBS organization


Qualifications>

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.
  • Bachelor's degree in accounting, finance, business or related field
  • 8+years of business experience with a strong background in reporting, data analytics, financial responsibility and business decision-making
  • Strong leadership skills required to coordinate and manage across multiple organizations, processes and initiatives
  • Significant analysis and reporting experience
  • Knowledge of reporting tools and best practices
  • Ability to effectively navigate and understand organizational dynamics globally
  • Ability to deliver across a broad stakeholder group

Preferred Qualifications:
  • In-depth exposure and experience of working with third party sourcing relationships and customers
  • Strong written and oral communications skills
  • Relationship management: consultative, collaborative, and client-oriented
  • Detail oriented
  • Creative problem solver
  • Ability to influence diverse stakeholder groups
  • Ability to lead global projects
  • Written and oral presentation experience to large and executive audiences


Additional Information>

McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Job ID: McDonalds-REF1140Q