VP User Experience
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
VP User Experience
Are you a design professional who wants to lead a global team shaping the experiences of MasterCard's customers globally? Are you a leader of leaders who is passionate about developing those working for you while building and nurturing an inclusive team culture? Do you want to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives while encouraging your own professional learning and development?
The VP of User Experience leads a global organization of designers and researchers who are conceptualizing, rationalizing, and driving multiple simultaneous projects to deliver awesome user experiences. Your team is hands on to create the best experiences for our customers across our platform. Working directly with product managers, marketing, customer facing teams and customers to map end-to-end experiences; while working side-by-side with software development engineers in a scrum team to rapidly iterate.
In this role, you will:
•Inspect the research, user flows, wireframes, designs, journey maps, and execution metrics of your team using your own UX depth and delivery experience to assess risks and continuously raising the bar across all UX dimensions
•Possess the ability to synthesize feedback from multiple areas (usability testing, customer feedback, runtime usage metrics, etc.) to discover customer insights and optimize current and new experiences
•Evolve MasterCard's design thinking to solve business, product and user problems
•Be a design thinking evangelist, both internally and in the greater UX community
•Provide thought leadership for the organization while mentoring peers on the UX team and across teams in UX approaches
•Showcase your team's work to customers in our tech hubs in Sydney, Pune, New York, and St. Louis
•Partner with senior product decision makers to align UX vision and strategy across the company
•Define the structures and operating mechanisms to run your organization while shifting to a data-driven and continuous learning culture across your organization
•Define and build your own scorecard to continuously monitor, analyze, and improve work flowing through your organization, effectively communicating business outcomes that deliver a ROI
•Proactively build and cultivate strong internal and external customer relationships to establish engagement models for your team, ensuring delivery of quality products in alignment with expectations
•Empower the full autonomy of your teams by shifting to a bottom-up management approach
•Foster career development and growth paths for design and research leaders while sourcing, attracting and hiring in the best talent
All About You
•You have built up a rich portfolio showcasing your proficiency producing visual designs for mobile, browser and conversational user interfaces, conducting research, testing with users, developing customer journeys, and driving design thinking
•Demonstrated ability to operate with complete independence and autonomy
•Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
•History of inspiring, building and driving a cohesive vision across the various stages of UX Design
•Demonstrated experience as a leader of leaders with the ability to develop creative talent globally (both managers and individual contributors)
•Ability to debate UX merits with business teams, architects, engineers, and designers
•Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) with strong experience creating user stories, doing research, and creating user personas
•Ability to communicate to executives, clients, peers, and staff with impact, eloquence, and authenticity
•Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individuals you work with across the organization
•Demonstrated experience as people manager with the ability to attract, recruit, retain, and develop creative talent
•Masters of Science in design or equivalent experience
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
See Inside the Office of Mastercard
Mastercard operates one of the world’s fastest payment processing networks, connecting consumers, financial institutions, merchants, governments, and businesses in hundreds of countries around the world. The company’s products and solutions aim to make everyday activities such as shopping, traveling, running a business, and managing finances easy, secure, and efficient for everyone.
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