VP, Strategic Program Management, China
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VP, Strategic Program Management, China
The Strategic Program Management (SPM) organization will drive a customer-focused view of developing and managing technology product roadmaps for all Operations and Technology (O&T) product lines across Mastercard jointly with development and operations teams and product and regional counterparts. This role will be the driving force that collaborates with business and technical teams around the globe to make sure the teams deliver world class payment solutions that are highly scalable, secure, and flexible - all while maintaining a strong customer focus. SPM's will also obsess about defining, measuring and communicating the value of our technology investments to our business and technology partners. By interacting with multiple technical teams understands commonality and variability of the solutions under development and will help the team deliver a platform made of reusable and configurable capabilities. This team will further embed the Technology Business Management (TBM) discipline across the company to ensure we are making business-based decisions around our solutions and investments. SPM's will also own demand intake and prioritization, investment management, capacity planning and supporting development teams with program governance and release planning.
•In close coordination with the SVP, China Operations & Technology Lead, this role is responsible for driving the technology strategy for the country and would be partnering with the key business stakeholders in achieving the business objectives.
•In support of the China team, lead and manage overall TBM process including technology program roadmaps, demand intake, prioritization, and capacity planning with a more "strategic lens" in conjunction with our product, regional, and technology partners.
•Interact with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
•Regularly meet with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver complex features.
•In collaboration with business and technical teams, manage a portfolio of projects from their inception to delivery.
•Oversee execution of multiple parallel projects, manage their communication plans, identify and mitigate risks at multiple levels, as well as prevent and resolve issues when necessary.
•Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.
•Measure and highlight key KPI's to demonstrate the value created by investments in operations and technology across all programs, including operational health.
•Manage the portfolio cost and make recommendations to senior leadership and business partners on how to reprioritize/ optimize the portfolio.
•Manage Total Cost of Ownership (TCO) and financial forecasts (annual and quarterly) within and across all programs to drive overall delivery goals of Better, Cheaper, and Faster.
•Manage program governance across compliance, audit, security and risk processes in partnership with Business Operations and development partners.
•Work with business partners to align and prioritize business and technology roadmaps and develop solutions to future business opportunities by helping to define economic measures and supporting business cases.
•Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.
•Be a champion of program management and operational excellence, also establishing metrics for measuring performance and improvements in these areas
All About You
•Strong knowledge and experience in digital payments, the mobile and/or ecommerce market and technologies.
•Hands on project management experience, driving technology projects (software development and application infrastructure) with aggressive schedules.
•Advanced experience in a software engineering role, familiarity with scalability issues and multi-tiered solutions.
•Excellent team management, organizational and technical skills.
•Excellent written and verbal communication skills. This includes excellent listening skills, concise communications and targeting the message to specific audiences.
•Quantitative analytical abilities.
• Proven problem solving skills.
• A strong track record of project delivery for large, cross functional, projects.
• Strong familiarity with agile methodologies.
• Proven ability to interact with customers and/or partners
•Ability to coach and mentor; demonstrated experience guiding global employees, bringing new capabilities to market, improving operations, and driving change management.
•Expertise in the areas of strategy, planning and project management required.
•Strong business leadership, technology acumen, and an ability to influence at all levels.
•High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skills.
•The ability to thrive in fast-paced environments while being flexible and able to handle rapidly-changing scenarios; someone who sees 'ambiguity' as an opportunity rather than a hurdle.
•Technology Business Management (TBM), Application Lifecycle Management (ALM) and Apptio experience preferred.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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