Vice President, Rewards and Offers Platform Management

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Job Title

Vice President, Rewards and Offers Platform Management

This position is to lead the Platform Management team for the Rewards and Offers product lines, within the Loyalty Solutions business unit. The position is based in St. Louis, MO.

The Loyalty Solutions business within Mastercard is significant and growing, and is in large part enabled by the Rewards and Offers platforms. This role is responsible for supporting the continued growth (both financial and strategic) of these businesses through the effective governance of our technical platforms and associated investments. This role is a marriage of business and technology as it involves the product management and planning of a complex/technical products. The ideal candidate would be an expert in loyalty programs, enterprise software development, agile thinking, addressing global market needs, and adapting to the competitive landscape; and also have a solid grasp on how to translate that broad context into a system for reliable/robust technical delivery.

This role will lead strategic investment to integrate Asia-Pacific (AP) Rewards technology with other global Rewards and Offers platforms. The role will span platform capabilities being developed globally, especially out of St. Louis, Sydney, and San Francisco.

•Managing relationship of Mastercard's technology organization (O&T) towards the design, development, and delivery of enterprise software meeting the business needs of the Loyalty Solutions business unit and Mastercard overall
•Work directly with engineering team leadership to prioritize technology focus areas, execute on the product vision, and optimize cross-functional processes
•Ensures product/platform development is aligned with the Rewards and Offers product strategies and exhibits strong platform health
•Define and communicate a vision for the near term integration of Rewards services and the long term Global Rewards Platform, as well as the potential integration of Offers platform
•Define and execute a multi-year investment plan to integrate our various AP assets into our global capabilities set.
•Work closely with Rewards and Offers Product Management teams to align business needs with technical delivery, leading the technical design decisions for architecturally significant and business imperative systems.
•Analyze existing systems, internally and externally, in conjunction with O&T and external consultants, to identify opportunities for investment that will improve our service delivery capabilities.
•Evaluate the technical capabilities of third party vendors to determine if they are a good fit to provide service and ensure they are scalable, flexible, functional and compliant.
•Identifies, evaluates, and prioritizes business cases for new business and product opportunities, and builds business models to improve Mastercard's footprint and competitiveness
•Ensure each region is capable, through documentation and training, of the successful implementation of enhancements on their program.
•Participate in planning, forecasting, and other financial management efforts.
•Acts as an expert, advocate, and champion for designated products to internal and external stakeholders
•Supervises a product/platform management team, ensures compliance to goal setting and performance appraisal processes, coaches and develops employees as an organizational resource

All About You
•Experience managing complex enterprise software and data analytics products
•A strong track record of delivery high-quality products and user experiences on time and on budget
•Ability to synthesize inputs/feedback from various sources to inform product planning and execution strategy
•Experience working with large, geographically disparate engineering organizations
•Experience setting direction for go-to-market plans and leveraging market insights to differentiate from competitors
•Experience working and building relationships with colleagues from multiple teams, countries, or markets
•Demonstrated self-direction in overcoming team conflict or communication problems and in serving as a resource for colleagues
•Strong skills in critical thinking, problem solving, and defining products that address all the relevant use-cases
•Combination of technical competence, business skills, and a consumer marketing mindset
•Strong presentation skills (both written and verbal) and you are able to manage and oversee multiple projects and initiatives concurrently
•Experience initiating and managing investigations of product/business risks and concerns
•Ability to work in a fast-paced, cross functional environment
•You are detail-oriented with an ability to understand and manage operational processes
•Travel required, including international
•Experience working with financial institutions, merchants, and/or performance-based marketers
•Knowledge of offers, rewards, and/or loyalty platforms
•Experience with A/B testing, user testing, and making data-driven decisions to enhance products/features

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

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