Vice President, Product Delivery, PTS

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Job Title

Vice President, Product Delivery, PTS

The U.S. Payment Transaction Services (PTS) Delivery team is part of the North American Markets Customer Delivery organization. PTS Delivery is a customer-facing team that leads the deployment of integrated, end-to-end processing solutions, enabling customers to meet consumers' evolving needs across the entire payments lifecycle with efficiency, scalability, and speed to market. We do this in partnership with our debit issuing and ATM driving customers and a variety of internal partners.

PTS Delivery is responsible for helping customers manage the technical and business aspects of a processing or product launch while ensuring they have an exceptional end-to-end delivery experience with Mastercard. Additionally, The PTS Delivery vertical is responsible for ensuring successful go-to-market and delivery of a broad range of critical value-added product and services on the PTS platform to our customers and integrating our delivery experience, strategic learnings and market knowledge back into product management and implementation processes.

Lead, support, motivate and inspire a high-performing team of PTS Delivery managers as they lead projects covering the product areas listed above.
Lead strategic and detailed dialogue and collaboration with key internal teams, including Global and Regional Product teams (GP&S), Customer Implementation Services (CIS), Global Customer Services (GCS), Franchise (LFI), and others to:
•Ensure market readiness and our ability to deliver them effectively and efficiently to customers
•Provide feedback to internal partners on solution enhancements or new product constructs
•Lead execution of delivery process improvements
•Lead the development of subject matter expertise across team and maintain industry exposure to allow self and team to dynamically consult with customers regarding successful solution deployment strategies and best practices. Areas include but are not limited to: transaction processing and gateways, operations, fraud mitigation, billing, security, lost/stolen processing, account closures/reissues, benefits, testing, etc.
•Develop quantitative and qualitative implementation benchmarks for all products supported to maximize staff effectiveness and ensure resources are aligned with regional priorities.
•Build and execute performance evaluation and staff development tools and opportunities to ensure both individual and overall team performance exceeds MasterCard standards of "Execution with Excellence".


Significant experience in processing of financial services, financial institutions, technology services, processors or regional/national networks required.

Excellent people leader - able to effectively lead team members as well as influence other teams, both internal and external.

Proven people management and leadership skills gained through managing a team of professionals in multiple locations.

Excellent written and oral communicator with strong customer relationship management skills. Able to build and maintain strong, positive working relationships at all levels within client and internal organizations.

Able to seamlessly integrate and implement technical solutions to meet business requirements.
Proactive with proven ability to lead change at all functional levels. Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment.

Proven abilities in project management, problem solving and planning skills with a demonstrated record of success managing multiple projects with external clients and internal business partners.

Process improvement experience in identifying continuous improvement, efficiencies and faster ways to get work done with sustained quality.

Superior, demonstrated external client relationship management skills required

Travel may be required (up to 15%).

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

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