Vice President, Global Service Support

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Vice President, Global Service Support

Overview
Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions, retailers and governments worldwide. The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile tea is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

As part of the Data & Services Operational Excellence team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Data & Services.

Role
•Optimize business processes to achieve more efficient results including establishing standard processes and best practices
•Set organizational vision for driving process standardization and best practices through organization-wide change management initiatives and establishes performance metrics
•Participate in setting the strategy for the function
•Develop creative, new methodologies for design, implementation, and measurement of success
•Develop sustainable, efficient, scalable processes to support the day-to-day execution of tasks
•Ensure the function's compliance to goal setting and performance appraisal process
•Help identify, coach and groom top talent

All About You
•Business relationship leader responsible for overall relationship and deliverables across all functions/tasks
•Experience determining key business opportunities to drive improvement and scalability
•Experience establishing operational metrics to measure performance and quality of task execution
•Experience in leading large global functions including selecting talent and planning/allocating resources across multiple geographies and functions
•Experience forecasting needs, developing strategy and setting goals for a function
•Extensive experience motivating team members and coaching them through career milestones and progression
•Extensive experience delivering presentations that require critical decision making from senior leadership and have significant change management implications

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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