Vice President, Franchise Customer Performance & Engagement

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Job Title

Vice President, Franchise Customer Performance & Engagement

The Franchise Customer Performance and Engagement Team's principle role is to ensure that institutions are optimized in their processes, procedures, and tools to meet Mastercard's Rules and Standards across various disciplines including fraud, compliance, transaction processing and risk.

It manages all aspect of customer Franchise engagement in the EUR region, addressing the region's geographic distribution and diverse cultures, with focus on propagating best practices and timely information that improves MasterCard's brand position.
The position is responsible for evolving the Customer engagement model beyond fraud and risk to embed core Franchise components into our regular Customer meetings.
The position manages a team of franchise professionals who are geographically distributed throughout the region to provide direct stakeholder engagement and performance management.

Through our many safety and security enhancing programs, we work proactively with our internal/ external key stakeholders, the industry and the public to build consumer confidence and ensure that transactions are reliable, high quality and enable an outstanding cardholder experience.
•Have you ever been part of a team that is specialized in enhancing safety and security of transactions?
•Are you passionate about customer engagement, fraud, compliance and risk management in a dynamic environment?
•Have you considered using your payment industry knowledge to improve efficiency of Mastercard customers?

This role is part of specialized team focusing on providing risk management services, training and reviews to support Mastercard's customers within Europe region based in London, UK or Waterloo, Belgium.. The focus will be on defining the strategy, ensuring excellence in the execution as well as engagement with internal and external stakeholders.
This role is the primary interface with Customers and Mastercard internal business managers regarding all matters regarding to Franchise Business Unit within Europe.
This position reports dual to the SVP, Franchise Europe Region Lead and the SVP, Customer Engagement & Performance Vertical Lead.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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