Usability Expert/User Researcher

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Usability Expert/User Researcher

We are looking for an experienced User Researcher (and Usability expert) passionate about Human Factors, Human Computer Interaction (HCI), ergonomics and usability to join our rapidly growing, highly-innovative Product Development team specializing in digital data drven product design (especially Tuftean data visualization) at our headquarters in Purchase, New York. This is very much a "hands-on" research position.
The research function works as part of wider cross-functional teams that form organically around data product ideas - collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Products), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum usability and hence user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. - all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML)

•Participate in "Design Thinking" workshops - collaborating cross-functionally with Product Owners from Industry verticals, Interaction and Visual Designers, front-end coders and others - to collaboratively and iteratively design early stage digital data products -Prototypes and Minimum Viable Products (MVPs)
•Specifically, expose said Prototypes and MVPs to end-users at each iteration, to gauge and measure user impact (perception and traction) and inform "go/no go" product advancement decisions
•Champion end-users and usability at all stages of iterative design
•Probe through research and user consultation the impact on users of the "art-of-the-possible" in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML)
•Be part of a cross-functional team in a world-beating digital data product development practice
•Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth

All About You
•Experience in collecting, collating and consuming User research
•Experience in running Usability Labs an designing and executing usability tests
•Experience in participating in "Design Thinking" workshops with customers to identify requirements and ideate on potential product solutions
•Ability to identify best-in-class user experience through competitor analysis and other research
•Experience in competitive analysis, evaluating product-market fit and understanding market trends and expectations
•Experience of iterative "design-test-re-design" methodology to collect real user feedback to incorporate back into the design
Digital Product Design:
•Experience in informing and shaping the development of User Profiles, Archetypes and Personas and user journeys through the application of User Research
•Experience in participating in rapid prototyping (Lean UX and Design Thinking) workshops
•Comfort in participating in rapid prototyping cycles and exposing end-users to prototypes of all levels of fidelity (from lo-fi paper prototypes to sophisticated interactive models)
Familiarity and experience in practicing a range of Ethnographic research techniques, including:
•On-line surveys
•Focus Groups
•Ethnographic observation
•Self-assessment diaries
Usability, Ergonomics and Human factors:
Demonstrable familiarity conducting:
•Heuristic evaluations
•Contextual Inquiry
•Usability labs (in person)
•Remote usability tests (using tools e.g. Morae; Validately; Ethno; LookBack; DScout etc.)
•Prior experience representing User Research in a world-beating User Experience (UX) team
•Experience working/multi-tasking in an extremely fast-paced startup-like environment
•Experience in client-facing engagements
•Empathetic champion of the user - passionate about the detail of great usability, interaction design and aesthetics to give the best possible User Experience (UX)
•Passionate about Human Computer Interaction (HCI); Cognitive Psychology; Human Factors; Usability; Ethnography
•Versed in - and passionate about - Edward Tufte's seminal design book: "The Visual Display of Quantitative Data"
•Passionate about the possibility of data driven experiences - so-called "emergent ontologies" (patterns in the data) driving UX and UI.
•Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
•Masters Degree or PhD. In Human Factors; Ergonomics; Usability; HCI; Anthropology;
•Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and techniques in User Research

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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