Support and Integration Engineer - Brighterion

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Support and Integration Engineer - Brighterion

Internally, this role is referred to as Analyst, Customer Delivery.

Brighterion is an award winning Artificial Intelligence and Machine Learning Company recently acquired by Mastercard. Our innovative cross channel AI solutions are applied in industries such as fintech, investment banking, biotech, and insurance, offering sales leaders unlimited opportunities. The team at Brighterion pushes the boundaries of innovation for in pure Artificial Intelligence technologies with a culture is focused on delivering the results our clients expect and deserve.

-Are you motivated by the challenge of thinking on your feet in the middle of the action?
-Do you want to learn cutting edge technologies and solve complex business problems?
-Would you like to work on a team building industry leading solutions for fighting fraud?

The Support/Integration Engineer role is responsible for providing technical support for all Brighterion products to external customers.

The integration aspect of the role is responsible for installing and maintaining the Brighterion software within a customer's environment while the support aspect is responsible for troubleshooting issues and answering customer's questions after integration is completed.

- Install and maintain Brighterion's software on customer's environments
- Document and provide installation and maintenance procedures specific to customers
- Investigates customer issues, concerns and requests for enhancements, troubleshoots customer issues, and participates in problem resolution by liaising between the customer and internal development/QA teams to resolve issues
- Participates in customer operational support, implementation, and status meetings
- Analyzes, troubleshoots, and pulls data to solve customer inquiries; uses a combination of available tools and individual knowledge
- Develop integration tools and scripts to assist in the integration of Brighterion's software with the customer's environment
- Respond to support calls and support emails
- Available for occasional 24/7 on-call support

All About You
Essential Knowledge, Skills, and Experience:
- Bachelors in Computer Science or related field
- Expert knowledge in Unix, Linux, and Windows
- Expert scripting knowledge (Bash, Perl, Python)
- Intermediate knowledge in SQL (Oracle, Postgres, MySQL, SQL Server)
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Resourceful and ability to perform own research in troubleshooting issues

Desired Knowledge, Skills, and Experience:
- Experience with Web Application Servers (Tomcat, JBoss, etc.)
- Familiarity with backend database configuration/maintenance
- Familiarity with XML configuration
- Familiarity in network / systems architecture
- General understanding of software patterns and concepts, programming languages, database structures, and related operational protocols
- Experience interacting with customers and asking effective, forward thinking questions

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

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