Sr. Engineer - Biz Ops- Experience on Production Support

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Sr. Engineer - Biz Ops- Experience on Production Support


•The primary function of the Core Authorization Biz Ops Team is to ensure that Dual Message applications maintain 100% uptime and operational availability.
•The secondary function of this team is to implement core releases, Tier II / Tier III customer /system support, and emergency code corrections.
•Do you have the desire to be challenged in a very dynamic work environment?
•Do you want to be a part of a collaborative team environment?
•Are you motivated to stay on cutting edge of technology?


Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.
Lead contact for customer inquiries and questions.
Lead Implementation database maintenance and new customer set-up.
Lead with configuration changes in multiple environments

All About You

BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Experience with algorithms, data structures, complexity analysis and software design.
Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
An intermediate knowledge and understanding of computer technology and problem resolution.
Internal and external customer support experience.
Working knowledge of ITIL standards and specifically ticket management.
Ability to multi task workload in a fast pace dynamic environment.
Professionalism and a good work ethic are required.
Able to perform on-call duties on a rotational basis.
Occasional off hours work required.
Preferred Qualifications
Interest in designing, analyzing and troubleshooting large-scale distributed systems.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Ability to debug and optimize code and automate routine tasks.

Equal Opportunity Employer

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

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