Sr. Engineer, Biz Ops

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Sr. Engineer, Biz Ops

Sr. Engineer
The Digital Foundations-Service Readiness team is looking for a Sr. Engineer who can help us close the gaps with customer integrations for our personal payment applications. This role is part of our Business Operations team. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
•Do you enjoy learning new technologies and platforms?
•Are you motivated to be part of driving a work beyond cash?
•Do you excel in a fast-paced and rewarding environment?
•Would you like to work with products which are leading the way for new faster payment channels?
Mission
The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers and customers for smooth integrations. A business operations engineer will also work to ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.
The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.
Responsibilities
•Support the on-boarding and integration process for personal payment platforms.
•Work directly with regional implementation partners, as well as working directly with our customers to ensure a smooth integration with the highest level of quality.
•Engage in and improve the whole lifecycle of services-from inception and design, through implementation.
•Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
•Support customers/services before they go live through activities such as system design consulting, capacity planning and launch reviews.
•Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
•Work with a global team spread across tech hubs in multiple geographies and time zones
•Share knowledge and mentor junior resources
•Good understanding of transactional flows for a card payment
•Act as a subject matter expert for onboarding services.
•Provide instruction, guidance, and trouble-shooting assistance during personal payment Integrations.
•Troubleshooting of technical issues with both internal and external contacts
•Ability to identify gaps and eliminate issues

Experience
•BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
•Experience with algorithms, data structures, scripting, pipeline management, and software design.
•Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
•Strong analytical skills.
•We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
•Experience in one or more of the following is preferred: Oracle/SQL, APIs, web services, XML, JSON, C, C++, Java, Python, Go, Perl or Ruby.
•We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Equal Opportunity Employer


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