Sr Analyst, Customer Delivery

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Sr Analyst, Customer Delivery

•The Customer Delivery unit focuses in ensuring that MasterCard fulfills its delivery promise by establishing working relationships with internal delivery teams, customer support teams and customer business areas
• Responsible for all aspects of the operational relationship with selected customers:
oHelps identify business opportunities through understanding of the customer's technology infrastructure and improvement in their operational metrics
oPartners with customers to develop annual business plans and conducts quarterly operational reviews
•Responsible for timely and efficient execution of key projects
oProvides overall Project Manager to large-scale complex initiatives.
oPartners with Account Managers and Product development areas in scoping proper solutions for customers
oDevelops/enhances implementation methodologies for new products in the region and provides insights for the planning process and financial tracking of project results
oOperational and technology consulting approach to influence customer decisions around operational and technology mandates
oKnowledge of project management, scoping multiple work-streams and working across multiple teams/geographies
oProgramming experience, especially using APIs

•Act as product Delivery expert in assigned product or MC solutions to support sales, planning, and act as subject matter expert for other PMs in project execution. Promotes product readiness by partnering with regional product and market development units.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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