Specialist, Loyalty - LAC
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Specialist, Loyalty - LAC
MasterCard Loyalty Solutions provides a range of solutions to financial institutions and non-financial institutions and merchants to help them grow their business profitably. Our issuer value propositions include cardholder benefits and insurances (which protect cardholders and make their day to day lives easier), rewards and card-linked offers platforms and program management capability, and customer service delivery (leveraging our global network of assistance centers). Our merchant solutions enable retailers to attract new customers, cross-sell to existing customers and win back existing customers leveraging spending data and MasterCard's network capabilities.
We are looking for a highly motivated Experience Professional to join the Cardholder Services team to support the team in the development and management of differentiated products and solutions.
Major responsibilities include:
•Support product management team in the development strategy, policies and goals for managing regional products and service offerings.
•Ensure the successful delivery of vendor responsibilities for implementation of new programs and enhancements to existing programs.
•Reviews and coordinates required product reporting to keep track of key KPI's and product performance.
•Assists with resolution of customer complains/issues, including identification and resolution of vendor related root causes.
All About You
•Knowledge of the marketplace and client needs
•Solid experience in one or more of the following areas and/or functions:
oFinancial Services/Retail Banking
oGeneral banking industry/Payments
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Meet Some of Mastercard's Employees
VP, Product Development & Innovation
Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.
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