Specialist, Implementation

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Specialist, Implementation


Customer Implementation Services (CIS) provides implementation of new and existing Mastercard electronic payment products and services.

As a Specialist, Implementation you will coordinate processing implementation projects of technical and non-technical nature. In a customer-facing environment, you will deliver standard and occasionally complex implementation projects, ensuring their quality and reliability by applying Mastercard project coordination methodology.

•Have you ever been an active part of a project team comprising of internal and external customer teams?
•Have you ever managed a project to implement a product or service for a customer?
•Do you have customer facing experience dealing with different teams with different requirements?


•Manage small to medium projects and/or initiatives as an experienced individual contributor for the implementation of customers on to our core systems and platforms
•Guide customers through established processing rules, specifications and required documentation and translate them into Mastercard products and services
•Conduct detailed testing of data elements, sub elements, network configurations and interfaces; validates all customer test cases to ensure production readiness
•Suggest configuration/production setup changes with minimal guidance; identifies potential issues to escalate to leadership
•Manage multiple customer processing implementation projects in parallel
•Identify appropriate processing implementation support documentation (contracts, agreements, forms etc.…) to be provided by customers,

All About You

•Suitable candidates will bring previous experience supporting standard implementations of network technology and applications, ideally from a finance and payments industry
•Strong knowledge in payment transaction processing and industry business principles.
•Successfully completed detailed testing and implementation of hardware and software elements
•Demonstrated understanding of transaction processing
•Experience coordinating components of small-scale projects, ensuring timely delivery of tasks from stakeholders and demonstrates understanding of project management
•A self-starter who demonstrates the ability to navigate the organisation to find internal resources and tools
•A good understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles is highly desirable but not essential
•Leverage your strong verbal and written communication skills to facilitate technical discussion with customers and internal stakeholders
•Ability to manage change in a technical work environment
Ability to work in a matrixed organizations and cross functional teams
•You are naturally curious and have a desire to learn and upskill your knowledge of systems and products

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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