Specialist, Implementation

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Specialist, Implementation

Overview

•In a customer-facing environment, manage implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations.
•Are you motivated to drive change in a technical work environment?
•Are you an advocate for process improvement opportunities?
•Are you able to handle multiple projects at the same time?

Role

•Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end management and execution
•Assess and document customer needs and according implementation activities taking in account impacts on customers' and MasterCard's core and non-core processing systems and platforms.
•Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities.
•Coach other team members on complex processes troubleshooting and resolution
•Coordination of implementation and testing of products and services for new and existing customers
•Provide general technical support and detailed knowledge of hardware; software; products; and services and participate in product development to ensure customer implementation feasibility and efficiency

All About You

•Bachelor degree in Information Technology, business or related.
•PMP-Certified or MBA desired
•Excellent written and oral communication skills in English and Spanish.
•Ability to handle multiple projects at one time. Superior time management, planning and organizational skills.
•Ability to interact well with the customer, Sr. and Executive Management
•Ability to work effectively and cooperatively with individuals from diverse cultures, countries, regions, and time differences

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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