Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The primary responsibility of this contact center software engineer is the design and development of new IVR applications.
Ensures quality of one or more application codebases and alignment with development standards.
Applies technical capabilities within own discipline to coach and develop junior employees.
Provides input into performance appraisal process for some junior employees or team members.
Designs highly complex applications, interfaces and integration with external systems.
Integrates at an enterprise level using third-party middleware or messaging products, or by designing and implementing custom interfaces and mapping for those interfaces.
Responsible for performance engineering of the enterprise software architecture, and providing functional guidance, advice, and/or training to other application developers.
Voice response application code development, code review, and day-to-day support duties.
Group-wide and external public speaking and other communications conveying domain level directions.
Researching and evaluating tools to support domain-specific needs.
Create unit tests and test plans.
JOB SPECIFIC EXPERIENCES
IT experience including demonstrated thought leadership and relationship building across large-scale organizations.
Considered an experienced mentor in Software Engineering.
Experience and proficiency creating voice response applications based on dynamic Voice XML.
Proficiency creating applications with Java EE and MVC framework.
Strong knowledge web service integration, including REST API.
Exposure to GRXML & CCXML.
Familiarity with ASR tuning.
Proficiency with SIP telephony is a plus.
Experience with Intervoice, Convergys IVP, Nuance ASR preferred.
Proficiency with relational database design concepts and SQL.
Solid understanding source control methods. Subversion or Git experience preferred.
Excellent verbal and written communication.
Experience working in cross-functional and large projects with globally divers development resources.
Business Acumen (Advanced)
Commercial Focus (Advanced)
Future Focus (Advanced)
Global Perspective (Advanced)
Innovation and Thought Leadership (Advanced)
People Leadership (Intermediate)
Personal Influence (Advanced)
Architecture and Design (Intermediate)
Implementation and Support (Intermediate)
Project Management (Intermediate)
Requirements Assessment (Intermediate)
Software Development (Expert)
Technology R&D (Intermediate)
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Meet Some of Mastercard's Employees
VP, Product Development & Innovation
Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.
Back to top