Shared Components Product Manager

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Shared Components Product Manager

Mastercard Shared Components group is on a mission to rapidly evolve essential systems that are the foundation for Mastercard's product and service offerings globally into a service-based architecture. The successful candidate will provide Product Management leadership for Services that enable Mastercard's customer interactions and activities and will be charged with ensuring that the Customer Program Group with operations and technology continues to deliver technological and innovation excellence. As a group we have a Lean-Agile focus on delivering the right solutions to customers with the highest quality in the shortest lead times.

The Product Manager, along with the Program Group Leadership is expected to ensures product vision and road-map that aligns with the company vision, and release goals that bring clear business value supporting that vision & road-map. Additionally, the product manager is also responsible for ensuring management and team buy into the release goals, and ensures visibility of goals, progress, accomplishments & challenges
The focus of this particular role is in the domain of Customer Services where you will be collaborating with Program Group Leads to drive strategy and road maps for next generation Customer Services
As a Business Owner, Represents and Helps Evolve a Portfolio of Services
•Guides short- and long-term strategic initiatives for a portfolio of services and capabilities by partnering with other Business Owners representing internal customers, Strategic Program Management (SPM) and Program Group Leads
•Creates business cases for investments by collaborating with Finance and Program Group Leads
•Understands broader portfolio work and strategic themes, both within the organization and within the customers so that they impact prioritization
•Acts as an expert, advocate and champion for portfolios of services to internal customers and stakeholders
Identifies and Evaluates Market Opportunities and Define Services
•Continuously identifies customer needs, evaluates and prioritizes business cases for new service opportunities
•Ensures capabilities for customers to continually provide feedback
•Draws insights and inspiration from user and customer research, the competitive landscape and evaluates alternatives and the market for capability-oriented and emerging development and technology trends
•Forms product hypotheses and adjust course based on qualitative and quantitative feedback. Ruthless with data driven prioritization
•Works with customer/consumer and defines and maintains customer journey maps
Communicates and Ensures Quality of Service Vision, Strategy and Road Map
•Plays key role in contributing to and communicating multiple levels of vision, mission, strategy and road map depending on audience needs
•Ensures quality, consistency and continuous self-service accessibility of these deliverables across a set of services within a program
•Helps provide enablers to ease the process of delivering and maintaining road maps
Ensures Quality of Program Backlog at Initiative and Feature Levels
•Ensures quality of initiatives and features in the Program Backlog including proper degrees of elaboration and investment categorization
•Ensures UX, operational, security, regulatory and legal/data compliance requirements are properly represented in features within the Program Backlog
•Acts as a content authority for the Program Backlog
•Defines features for services in conjunction with Program Group Leads, Product Owners and other stakeholders
•Drives management and prioritization of Program Backlog with Program Group Leads and Product Owners via regular grooming and Weighted Shortest Job First (WSJF) techniques and reprioritizes at Program Increment (PI) boundaries
•Demonstrates courage and fortitude in the face of outside demands including the ability to say 'No' to feature requests that do not fit the vision
Works with Product Owners and Program Group Leads to Guide Delivery Teams
•Participates in Program Increment (PI) planning by co-presenting vision, features and key delivery milestones
•Acts as a customer advocate and champion for services to Delivery Teams
•Participates in reviews of iteration and Program Increment (PI) demos for alignment with acceptance criteria
•Engages customers for feedback throughout the different phases of development
•Involved in recurring Program Increment (PI) and program level inspect and adapt sessions
Promotes Service Adoption and Lifecycle Management
•Ensures readiness and communication of go-to-market approach for a complete customer experience
•Drives adoption of services
•Drives development of communities, training, documentation, release communications and other product support materials often through features and stories
•Provides means for customers to create, comment on and vote on requests for feature enhancements (RFEs) and bugs/issues
•Ensures establishment and continuous reporting of key performance indicators (KPIs) and usage analytics
•Ensures proper service lifecycle management including planning and communication of standard lifecycle stages: Pre-generally available (GA), Production GA, Supported, Sustained/Deprecated, End of Life, Decommissioned
Collaborates with Stakeholders
•Internal customers
•Internal customer Business Owners
•Enterprise IT and Shared Components Leadership
•System and Solution Architects
•Program Group Leads
•Product Owners
•Delivery team members
Builds and Evolves Effective Product Management and Product Owner Practices
•Builds effective Product Management/Product Owner team
•Supervises and develops other Product Managers and coaches Product Owners
•Contributes best practices and insight to Product Management and Agile communities of practice

Equal Opportunity Employer

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