Service Reliability Engineer

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Service Reliability Engineer

Mastercard Shared Components group is on a mission to rapidly introduce and evolve common, internally consumed capabilities that are the foundation for Mastercard's product and service offerings globally. The successful candidate will act as the Service Reliability Engineering (SRE) lead for one or more services within the Consumer Services program and will be charged with ensuring Mastercard continues to deliver technological and innovation excellence. As a group we have a Lean-Agile focus on delivering the right solutions to internal customers with the highest quality in the shortest lead times.
As Senior Engineer, Service Reliability Engineering (SRE), you will expect to be a Full Stack Engineer who applies software engineering practices and tools to operational tasks so that application services meet and exceed Service Level Objectives (SLOs).
You will drive a culture of agility and continuous improvement, leveraging the Scaled Agile Framework (SAFe) for product development and release management as part of integrated program teams.
This is a career opportunity to be a visionary and leader in providing leadership for a global payments leader and one of the most well-known brands in the world. Passion, rigor, and drive are required. This is a high-touch internal customer-facing opportunity with exposure to both business and technical delivery teams.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.


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