Senior Technician, Network Operations (Operations Support - SHIFT WORK)

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Technician, Network Operations (Operations Support - SHIFT WORK)

•Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.
•Provide 24x7x365 technical operations support for MasterCard's global infrastructure; with focus on minimizing impact to Customers and internal users.
•Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
•Regularly perform data analysis to determine MasterCard's performance and identify areas of improvement.
•Have you worked in a control center environment?
•Do you like to triage and drive events to resolution?
•Do you like to interact with Customers, vendors, and support teams on a global scale?

•Execute Incident, Change, and Problem Management processes.
•Perform effective vendor management techniques to ensure forward-progress managed Incidents.
•Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
•Conduct quarterly Release and patch rollout for European authorization system
•Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

All About You
•Associate's Degree or equivalent work experience
•Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
•Demonstrates the ability to function in 1 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network)
•Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.
• Ability to work 12-hours shifts (6AM-6PM Thursday - Saturday and every other Wednesday)
•Effective problem and troubleshooting skills.
•Effective written and verbal communication skills.
•Effective organization skills.
•Effective interpersonal skills.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

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