Title and Summary

Senior Specialist, Product Management

Job Title
Senior Specialist, Product Management - Cyber and Intelligence Solutions
Overview - Senior Specialist

The Cyber and Intelligence Solutions (C&I) team at Mastercard delivers technology, products, and services that facilitate seamless, fast, and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technologies, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem. Additionally, the goal of C&I is to protect and ensure the integrity of the payment system - including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for customers.

The candidate will play a pivotal role in partnering with the regional product & regional customer teams to support the full suite of Security Solutions, across Identity, Financial Crimes, Fraud, AI, Decisioning, Cybersecurity and Resiliency. This entails collaborating with internal partners and stakeholders within the region to lead performance tracking and measurement, support planning, forecasting and help manage to overall business performance. The candidate will also provide support for customer business reviews as applicable.

Role

• Lead the market analysis for the C&I product suite, including retrospective dashboard development, prospective performance forecasting, and analytics to support development, market enablement and strategic program planning.
• Drive the planning, coordination and preparation of product analysis, ensuring alignment with market needs and customer expectations.
• Collaborate with cross-functional teams including global product, sales, account management, and customer success to ensure seamless product performance measurement and fraud analysis.
• Monitor and analyze customer feedback to inform product enhancements and strategies.
• Take ownership of product performance activities, including presenting at quarterly fraud reviews, preparing for internal webinars, and monitoring post-launch performance.
• Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Leverage these insights to contribute to product roadmap discussions and strategic decision-making.

All About you

• Bachelor's degree in business, marketing, finance or a related field.
• 1+ years of relevant experience, preferably within the realm of payments.
• Passion for security, innovation, and digital payments
• Experience working with both large and emerging Financial Services, Technology, Service Providers, Processors, and/or digital platform partners is an asset
• Ability to act with a persistent and relentless sense of urgency.
• Strong analytical skills.
• Understanding of payments technology and application of that knowledge to address customer/market needs.
• Ability to think strategically about complex issues, driving thoughtful recommendations and action plans.
• Self-starter, highly organized, collaboration-minded and results driven.
• Exhibit strong interpersonal skills.
• Ability to multi-task and work on multiple projects in a fast-paced environment.
• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions.
• Proficiency in utilizing Microsoft Excel and PowerPoint.
• Overnight travel required (5% - 10%).

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.