Senior Engineer, Systems Support

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Engineer, Systems Support

Engineer System Support:
Assist with major projects in a timely and cost effective manner. Researches alternative technical solutions for changing business needs. Responsible for assisting with how activities of the team meet the requirements of SLA's.

Major Accountabilities:

Participate in the development and delivery of major cross-department initiatives with broad scope and long-term business implications.

Collaborate with business and technical partners to identify and scope the opportunities, quantify costs, outline potential value and ROI, identify risks, benefits and constraints.

Partner with business to identify innovative solutions and drive strategic decisions.

Assist in the development of business case initiatives in alignment with the MasterCard objectives.

Participate in the planning process and creation, validation and review of estimates, costs and benefits. Actively look for opportunities for Innovation and creative problem solving.

Assist or manage report generation that go to the Senior Management, Business Owners and other Stakeholders and help them in decision making process.

•Perform Proofs of Concepts (PoCs) to assess and identify the technologies per the needs of the organization.

Provide recommendation to Senior staff on selection of technologies and strategic technical direction for the department.

Participate in the creation of roadmaps that align with the department strategy and long term business vision and objectives. Enable knowledge sharing via brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks.

Help in identifying process gaps, provide estimates for business solutions, define the initial scope/requirements of the project and manage the scope during the lifecycle of the project. Plan overall project scope as well as define scope for each phase and iteration to meet business needs/time-to-market needs.

•Define and Lead Quality Assurance and Quality Control processes in the department. Ensure compliance to quality methodology and development of quality metrics by the team. Create guidelines, processes and standards to ensure high overall quality of product and incident free deployment.

•Create and update appropriate processes and documentation is in use by the team. Ensure compliance to the defined standards. Actively look for opportunities to modify and enhance standards per the needs of the department. Develop documentation templates, lead and enforce development of artifacts through out the solution development lifecycle.
Education:

•Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent combination of training and experience.

Knowledge / Experience:

•Experience in delivering secure solutions in Financial Services Sector is preferred.

•Extensive understanding of and experience with Software Engineering Concepts and Methodologies.

•Proven track record in selection and implementation of methodologies with focus on Lean methodology, delivery of High Efficiency Solutions leading to productivity gains is required. •Demonstrate MC Core Competencies.

•Experience in vendor relationship management, vendor selection, RFI/RFP process, SOW is highly desired.

•Proven ability to embody MC Leadership Principles.

•Proven capacity to lead and influence matrix based project team members and work as a member of a diverse and geographically distributed team.

•Experience in operations environment is highly desirable.

Skills/ Abilities:

•Must have ability to be high-energy.

•Must possess skills to be detail-oriented.

•Provides the skills to be proactive.

•Ability to function under pressure in an independent environment.

•Possess the ability to have a high degree of initiative and self-motivation.

•Demonstrate ability to drive results.

•Demonstrate ability to organize, manage, plan and control several concurrent initiatives with conflicting needs.

•Must display strong communication skills both verbal and written,

•Demonstrate leadership and relationship skills with ability to influence others without having direct authority.

•Willingness and ability to learn and take on challenging opportunities is critical.

•Proven ability to sell solutions, persuade cross-functional group, garner support for solutions and bring group to a consensus.

•Demonstrate strong ability in collection and formulation of data, development of Metrics and dashboard reporting."

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


Meet Some of Mastercard's Employees

Breenae W.

Manager, Product Development & Innovation

Breenae works in the Enterprise Architecture organization, supporting shared information services platforms that allow employees and external users to interact with important data in a secure way.

Ashley R.

Director, Product Delivery

Ashley and her team bring digital payments to life for Mastercard's partners and consumers with solutions like Masterpass.


Back to top