Senior Engineer, Experience on PL SQL, UNIX & JAVA

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Engineer, Experience on PL SQL, UNIX & JAVA

Overview

• Primary purpose of the team is to provide 24x7 Level 2 Application support for Electra Suite of Products.
• Responsibilities of the team include defect/incident Management, Release Management for Hot Fixes or Code changes
• Debugging the code in case of defect or service request
• Interaction with Level 1 for production maintenance and with Level 3 for Hot Fixes and production release
• Set /manage & meet customer expectations
• Guide and mentor Level 1 support team to manage the day to day operations
• Have you worked as a Level 2 application support for maintenance project?
• Do you have experience of working in a customer facing role?

Role

• Work on reported issues as per the priority defined by the level 1 support team
• Debug the code for the resolution
• Work with key stakeholders to prioritize and action production issues
• Maintain focus on high quality deliverables, while working under pressure situations to meet SLA's in the production environment.
• Keep stakeholders informed of the status of the issues via daily status on emails etc..
• Participate in meetings calls with customers/internal teams to discuss production issues
• Maintain a supportive, positive, open and honest culture within the team.
• Interact with Level 3 support for the production releases
• Assist Level 1 team to resolve the configuration level issues
• Support level 1 team to maintain the UAT environment and support the UAT activities
• Interact with customer/third party to maintain the configuration management database
• Prepare the RCA documents and knowledge management database as a ready reference for Level 1 support team.

All About You

• Sound knowledge of PL SQL and UNIX, average on JAVA
• Good English language communication skills, oral & written
• Technical Production support environment experience is essential
• Knowledge of finance domain in payment scope
• Ready to work in shifts (24x7)

Equal Opportunity Employer


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