Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Job Description Summary
In this position the candidate is part of a consultative team within the Employee Digital Experience group responsible for supporting the delivery of great employee experiences across our technology and workspace solutions. This involves partnering with internal Mastercard owners in early ideation phases through delivery to help drive end-to-end design thinking and the development of human-centric tools and solutions connected to a deep understanding of employee needs. By advocating for an awareness of the employee experience, the consultant will help create better solutions for our employees leveraging our technology as a differentiator.
•Partner with senior stakeholders who own employee facing workspace/technology solutions to deliver on key employee focused initiatives
•Leverage partnerships with other Mastercard groups for best practices that can be directed toward employee centric solutions
•Work closely with technical leads to assist in developing best practices for employee solutions, using design thinking principles
•Help with the selection of solutions of vendors and participate in proof of concept pilots
•Conduct In the Know sessions on design thinking, journey mapping, employee experience methodologies and other appropriate frameworks
•Create and cultivate employee experience networks and subject matter champions
•Actively look for opportunities to enhance and build on employee experience best practices
•Excellent consultative and stakeholder management skills and ability to work with diverse teams in multiple locations
•Excellent communication skills
•Strong thinker with a passion for this space
•Quick, flexible learner with strong writing, presentation and interpersonal skills
•Comfort with ambiguity
•Strong curiosity & problem solving capabilities
•Strong analytical skills to present high level solutions while being able to get into detailed analysis when needed
•Self-starter with good leadership abilities
•Ability to think strategically but also able to focus on the details and move things forward
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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