Senior Business Analyst (Commercial team)

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Business Analyst (Commercial team)

Job Description Summary
This role is part of a team providing the business analysis required to support the development of Commercial products. In this role, you will work collaboratively with agile software development teams to analyse business requirements and deliver high quality features that meet customer expectations.
Overview & Responsibilities
•Liaise between the business and Commercial teams, eliciting and translating internal customer needs into objectives, identifying possible solutions, and defining project requirements
•Analyse business, data, and system interface requirements for roadmap features, system integrations, software maintenance items, or specific customer requests.
•Work with development teams, software architects, product management, and external groups to ensure a clear understanding of business needs and the software application context.
•Communicate clearly and concisely (both verbally and in the written form) so that problems are effectively analysed, and outcomes agreed.
•Support development of user and release documentation
•May be an individual contributor with advanced knowledge in assigned discipline, leading larger, more complex initiative
•Meets with business leaders to discuss and elicit under-the-surface needs and translate them into specific business/project objectives
•Identifies appropriate solutions for more complex, less common issues
•Recognizes and escalates trends in key business problems in association with internal customers and contributes ideas for improvement

•Relevant experience in requirements gathering and relationship building with business clients
•Able to lead project teams, collaborate with business partners, vendor/ consulting organizations and peer level professionals
•Tertiary qualifications in Information Technology, Software Engineering, Business, or a related discipline.
•Proven ability to analyse software requirements, model business processes/workflows, and align software requirements to business strategy.
•Proven experience working with software engineering teams, preferably in an agile environment, to collaboratively deliver working software.
•Demonstrated ability to understand complex software systems, and communicate effectively with technical specialists.
•Proven capacity to balance your work across multiple projects/work streams while still meeting deadlines.
•Possess exemplary written and oral communication skills (English language)
•Able to negotiate requirements and build effective relationships with stakeholders
•(Desirable) Finance or Payment Industry experience

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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