Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
The Senior Business Analyst role partners across the organisation to understand business needs, products and processes. The role is responsible for eliciting requirements and developing comprehensive analysis artefacts that enable the delivery of a real time payment system to our Customers worldwide.
The role will work together with Product Owners, Architecture, Support teams, Development and Testers to ensure that solutions are appropriate and meet stakeholders needs.
As a Senior Business Analyst you are expected to have the ability to work autonomously and bring leadership where required.
Key accountabilities and duties
•Support the delivery of a complex service and a real time payments platform.
•Work within agile multi-skilled teams to create world class products to serve our customer's needs.
•Understand the "user" journey end to end which goes beyond the "system"
•Perform the elicitation and analysis of business change, functional and non-functional requirements across a range of stakeholders, internal and external.
•Own and produce relevant analysis artefacts that enable development teams to develop working products.
•Working with the Architecture Group and Development, ensure that solutions are appropriate, meet offshore and onshore stakeholders needs align with Business and Enterprise Architecture.
•Collaborating across Business, Architecture, Development and Testers as part of a team to deliver change for our customers.
•Provide the evaluation of current products and services against proposed changes and product investments.
Knowledge and expertise (technical / role specific)
•Strong analysis and problem solving skills.
•Proven track record in Business Analysis within a complex change environment.
•Demonstrable experience of implementing new services into production, including designing service models.
•Experience in high availability systems, with a strong understanding of the complexities.
•Strong relationship building, across both business and technical stakeholders.
•Experience and understanding across multiple technologies.
•Comfortable working with near shore teams
•Full understanding of software development life cycle.
•Modelling techniques and methods•Knowledge of Agile concepts, frameworks & methodologies.
•Technical appreciation of modern software architecture
•Experienced in payment systems.
•Leading Others - Displays positive and appropriate interpersonal skills providing a shared vision for team, influencing and motivating them to achieve relevant goals, even when not having direct "line management" responsibility.
•Expertise & Job knowledge - Thorough knowledge of all aspects of the job. Uses job knowledge to effectively deal with current issues and plans for future developments in his/her field of work.
•Organisation & Planning - Shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change.
•Customer focus - Takes time to fully understand customer needs or requirements and follows through actions to the end result. Constantly checks others needs or requirements and puts themselves out to achieve customer needs.
•Decision Making - Balances awareness of situation / environment with experience and knowledge to make a timely and effective decisions.
•Vision & Business Understanding - Awareness of the current business needs, together with an awareness of the business needs for the future.
•Attitude & Personal Motivation - Highly motivated and committed to the job and the Company. Positively influences others and consistently generates new ideas for improvement in own area.
•Quality of work - Excellent quality and reliability with economical use of time/resources. Able to meet deadlines, even when priorities change at short notice.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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