Senior Analyst - Solution Consulting

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Senior Analyst - Solution Consulting

Ensure that all key direct customers and partners MPGS solutions, as well as any future changes around these, are fully understood, optimized and are operating efficiently; in order to

• Identify potential up sell and/or cross sell opportunities to the Relationship Management Team

• Protect existing revenue by preventing terminations as a result of solution limitations (perceived or actual), or ongoing operational issues

• Drive the go forward strategy for Target migration

Responsibilties

• Partners with customers to develop technical business plans and conduct regular service and technical reviews

• Reviews changes to products, tools and services with the customer and gathers feedback for the wider business

• Assists in day-to-day technical issues and acts as point of escalation for technical support queries

• Establishes working relationships with internal delivery teams, customer support teams and customer contacts

• Helps identify business opportunities through understanding of the customer's technology infrastructure

• Notifies customer accounts of product enhancement releases that changes services or enhances functionalities

• Regularly contacts accounts to check if their technology needs are met and no open issues remain

• Improves product offerings by communicating customer feedback to Product Management and Engineering

• Ensures customer's compliance with all MasterCard technology enhancements

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


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