Regional Lead Mastercard Experience Center
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Regional Lead Mastercard Experience Center
MasterCard Labs is MasterCard's global Research and Development division, focused on the evolution of technology and consumer trends and the implication of these forces on the payments and commerce industry. Our proven methodologies enable us to generate new ideas from a variety of sources and fast-track the derisking of these products into commercialization faster than ever before.
The Mastercard Experience Centers (MECs) are new interactive spaces that immerse customers, partners, and employees in our evolving technology and innovation journey and demonstrate our innovative products and play with a purpose experimentation DNA. MECs are designed to provide a forum to spark conversations, drive new business, and encourage collaboration with partners and clients.
The primary remit of the Regional Lead Experience Director is to lead onsite management of the MEC, ensuring global consistency in the end-to-end experience, operations management, visitor curation and visits, and vendor management. Qualified candidates will be able to answer the following questions:
•Are you comfortable in sharing stories to diverse groups of varying seniority?
•Are you able to manage a diverse set of stakeholders?
•Can you demonstrate strategic thinking and how that applies to business development activities?
•Do you have experience in managing and facilitating workshops?
•Can you work with partners to curate and design experiential activations for special events?
Your day-to-day responsibilities will include being the principle Mastercard ambassador managing the regional MEC end to end visitor journey and operation, collaborating cross functionally at a global and regional level. Daily, you'll host a variety of stakeholders and interact cross-functionally across Mastercard to ensure internal and external customer satisfaction. You will partner with labs regional innovation leads, product and R&D, product, communications, marketing, and account to prioritize product demos and maintain technical requirements to deliver an optimal experience to customers and stakeholders.
The right person for this position will demonstrate a high level of creative problem-solving, a strong personal presence, ability to manage change, thrive under pressure, a focus on execution, details and organization.
The Regional Lead Experience Director has the following responsibilities:
•Manage the day-to-day operations of the Experience Center ensuring all equipment and the overall physical space is running optimally
•Curate and host customer, policy maker, student, media and special events
•Deliver presentations on emerging tech, payment and commerce trends
•Gather and measure visitor insights and capture evolving customer needs and market learnings
•Coordination with regional account/sales/trade show teams
•Take a consultative approach and host workshops with clients
•Manage experiential activations for special events
•Gain a full understanding of all MEC features and capabilities, and the potential impact on key stakeholders, including customers and partners.
•Develop and distribute all internal and external release related communications, including schedule, system impacts, and release notes
All About You
•Curious go getter
•Excellent communication and presentation skills and ability to impact and influence large groups
•Strong project management skills
•Superior relationship building skills
•Design thinking trained and able to facilitate workshops
•Able to work collaboratively
•Business and outcome focused
•Highly organized and able to manage multiple priorities
•Self-motivated with a track record of delivering success while operating within a fast-paced, team environment
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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