Product Operations - Europe Loyalty Solutions

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We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Product Operations - Europe Loyalty Solutions

Mastercard Loyalty Solutions provides a range of products and services to financial institutions to help them grow their business profitably and differentiate their Mastercard products in the marketplace. Loyalty Solutions issuer and merchant value propositions include cardholder benefits and insurances, rewards and offers platforms, loyalty program management, digital enablement and servicing platforms.

Loyalty Solutions is looking for an individual to join the Europe Loyalty Solutions team to lead product operations for cardholder benefits and insurances and select rewards and offers platforms.

This role offers opportunity to lead and engage in all aspects of product operations and to support product/market readiness - collaborating with product managers, loyalty champions, account managers and vendors.

Responsibilities

•Ownership of reconciliation between benefit vendor invoicing & customer billing
•Manage card volume gathering process (annual & quarterly)
•Manage program changes/ updates/ cancellations :
o Updates within billing system
o Cancel programs with vendor
•Maintain customer billing process documentation & process maps
•SME on benefits billing capability & processes :
oUnderstand how it works
oLiaison with US corporate billing system team and divisional sales teams throughout Europe
o Provide advice/ guidance to product team around New Product Development
•Manages and maintains queries to benefits and insurance databases

•Instigates and leads product dashboard reporting

•Manages sales collateral inventory and optimisation

•New and existing issuer deal support pertaining to operational processes

•Supports new product / new market readiness activities

•Business partner to internal functions to support process improvement (implementations / cardholder escalation management

All about you

•Strong business partnering / relationship management skills

•Strong technical understanding of products and how they work - ability to articulate complex messages simply

•Solution orientated

•1-3 years' experience of similar responsibilities

•London office based

•Loyalty Solutions experience preferred

•Attention to detail

•Analytical - comfortable with Excel, data etc

•Organisation / Project Management - need to be able to keep track & manage multiple activities

•Operational focus / experience

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


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