Manager, Software Testing & QA

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Job Title

Manager, Software Testing & QA


Prepaid Management Services is the division of MasterCard that concentrates on Prepaid Solutions such as our Multi-Currency CashPassport product. Traditionally focused on the Travel Sector, this business unit is driving forward Prepaid throughout the world with innovative and leading solutions that we integrate with global brands.

This role is within the MasterCard Operations & Technologies (O&T) division. We provide high quality evolutionary and operational capabilities to support the MasterCard Prepaid Management Services business.

The Test Manager will report to the Senior Vice President of Prepaid Management Services O&T.

With a strong capability in managing Software Engineers in Test (SETs), Test Engineers (TEs), and Performance Engineers in Test (PETs), the Test Manager will be responsible for the evaluation, recommendation and implementation of O&T testing procedures and strategies at MasterCard Prepaid Management Services.


Key Responsibilities
•Build, organise and maintain a team of test professionals with up to date skills and appropriate attitudes and motivation
•Mentor test team members to develop excellent technical aptitude, as well as providing guidance to career path and identifying and coaching top talent
•Work to continuously improve and automate the testing processes and overall quality of development deliverables
•Guide and direct the teams on various automation and performance tools
•Ensure that Prepaid Management Services O&T processes are followed by the teams
•Develop an Agile culture and instill self-management in the test teams
•Mentor and guide the test teams in the project ceremonies, e.g. sprint planning, daily stand-ups, demonstrations and retrospectives
•Work with Portfolio Management Office /Technical Project Managers on workload planning and priorities for the teams
•Estimate and obtain management support for the time, resources and budget required to perform testing
•Ensure individual and team tasks are performed on time by communicating and working closely with teams
•Retain a focus on completion, identifying, resolving and timely escalation of issues
•Prepare and update the metrics dashboard at the end of a phase or at the completion of project

All About You

Key Skills and Experience
•Experience defining QA standards, processes, tools and methodologies
•Previously successfully scoped automation and improvement efforts
•Extensive test management experience in a modern test environment across global locations, functions and applications
•Proven experience of a wide range of business and technology environments
•Excellent communication skills that enable you to influence and successfully negotiate
•Line management experience
•Extremely good understanding and experience of Agile concepts
•Demonstrated thought-leadership and organisational expertise
•Experienced in relationship building across large scale organisations
•Extensive experience and judgment to plan and accomplish goals

•Financial Services experience

Personal Qualities
•Excellent problem solving skills
•Good communicator
•Leadership ability

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

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