Manager, Service Design & Integration

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Service Design & Integration

-Have you ever brought a product to market on a global scale?
-Do you enjoy the exciting world of mergers & acquisitions?
-Are you motivated to stay on the cutting edge of technology and design thinking?
-Do you enjoy an engaging, dynamic and consultative environments?

As a service designer, you will have your own product/service/strategic initiative responsibilities and you'll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the criteria for good service design and offer constructive feedback to colleagues. Your background can vary from design strategy, business design or technology.

Responsible for determining and assessing product/service/acquisition integration readiness in conjunction with Global Customer Care standards
Performing due diligence and discovery assessments for potential products, services and acquisitions looking for Global Customer Care integration
Designing service models using existing Global Customer Care capabilities, industry standards and strategic needs of the target initiative
Experience in pitching, presenting and running creative workshops
Communicate the fundamental concepts of service design to key stakeholders
Partners closely with the O&T integration leaders to ensure appropriate project setup and management practices are put in place.
Provides frequent, independent and objective oversight of Global Customer Care integration efforts to ensure problems are identified early and appropriate mitigation, monitoring and impact assessments are put in place
Ensures clear and fulsome information is provided to senior management, Integration Executives, stakeholders, and other key decision makers
Eagerness to mentor and elevate other creative people into service design thinking
Proficiency in using design and presentation tools efficiently
Willingness to travel

Experience consulting and supporting complex integration efforts on a global scale
Successfully manages integration efforts, providing guidance, monitoring progress and measuring results
Depth of experience in service design & integration and recognized as a subject matter expert in the field
Experience leading and managing co-creation and product visioning engagements with customers and cross-functional partners.
Ability to navigate complex working structure in Matrix organization and collaborate with cross functional teams especially on the technical and product side to deliver wining and scalable product concepts.
Demonstrated ability to successfully manage several large projects simultaneously.
Excellence and balance between strategic thinking and hands on execution
Demonstrated expertise working in cross functional teams with strong influence, communication and partnership skills
Strong execution track record of seeing conceptual designs through to products that launched to positive end user feedback & adoption

Consulting & Strategic Thinking
Customer Needs & Insights
Program Management & Optimization
Solution Delivery
Project Management
Business Process Assessment
Requirements Gathering

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

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