Manager, Market Delivery
- Tokyo, Japan
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Manager, Market Delivery
The purpose of this role is to manage the functional and operational relationship with our customers and oversee successful delivery of projects within Japan Division's customer delivery organization. Strong analytical skills, Account Management, Attention to details, Pre-Sales, Multitasking, Sense of Urgency, Collaborative attitude, working in a team environment, are few of the many skill sets required for being successful in this role.
The Japan Customer Delivery team sits within the Asia Pacific Region at MasterCard, headquartered in Singapore
Customer Delivery is accountable for the operational relationship of our customers and leads the deployment of MasterCard products and services in the Japan market, holding direct accountability for the customer experience
Accountability and Responsibility
Account Management and Strategic Operations
Operational and technical relationship management for the assigned accounts
Analyse, Identify and improve customers operational performance and profitability through reviews and continuous customer engagement.
Customer support for general inquiries and strategic operations
Actively participate in strategic planning and administration
Functional and Operational escalation point for the customers
Execute the training and delivery of MasterCard products, implementations and releases
Recommend and implement business or process improvements; recognizing global perspectives
Identify customers business needs, participate in solutioning and provide operational and business consultancy.
Continuous learning of new products and align with the division and company goals.
Manage all customer and MasterCard generated projects using effective project management skills.
Manage and provide customers with business, operational and technical support
Understand the project scope and functional requirement specifications as required;
Work collaboratively with customer Implementations Team and facilitate the customer communication with various internal teams.
Escalation point of contact for projects associated with respective accounts
Prepare and delivery Quarterly Operational review for the key accounts.
Continuously stay in control of all the mandatory training's.
Prepare and delivery monthly announcements and workshops as a team.
Document processes and identify areas of improvement.
Participate in Innovation week and help other business units where necessary
All About You
Must be a strong team player and have the hunger to learn new things daily.
Quickly Adapt to change. .
Previous experience in the credit card industry or mobile or e-commerce or EMV or contactless technology is required
Ability to quickly grasp technical concepts, apply them to business needs and discuss them with both business and technical partners
Strong learning agility, multitasker, intellectual curiosity and comfort with ambiguity
Ability to analyze business needs and develop a course of action that effectively integrates technical and business components to yield quantifiable results for MasterCard Worldwide and our client(s)
Build and maintain strong, positive working relationships at all functional levels internally and externally.
Strong written and verbal communication skills and attention to detail
University Degree preferred
Experience in Account Management desirable.
Comfortable interacting with all levels of management and working in a cross-functional / matrix environment both internally and externally.
Fluency in Japanese and English
Working knowledge of MS Office
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
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