Manager, Issuer Loyalty Solutions Program Management

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Job Title

Manager, Issuer Loyalty Solutions Program Management

Manager, Issuer Loyalty Solutions Program Management

MasterCard Loyalty Solutions provides a wide range of loyalty assets including the design, implementation and operations of cardholder reward programs and cardholder benefits, assistance and insurance services. These solutions include card point based and cashback reward programs, travel, shopping and security benefits such as travel insurances and concierge services that enable issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference.
•The U.S. Loyalty Solutions team is a highly collaborative organization and the Manager will interface with various roles and disciplines within North American and global teams to serve our issuing clients.
The core objectives of the role are:
•Managing card rewards and benefit programs which include: program management, loyalty strategy, planning and growth, campaign management, technical management, new business development, issue resolution, P&L forecasting and overall client relationship management
•Assessing and validating client needs on an ongoing basis and recommending product solution(s) to meet program goals and objectives
•Working with client account teams (CAMS) to identify pain points and proactively provide rewards and benefits subject matter expertize

•Represents NAM Loyalty Solutions MasterCard as the "One Voice" (primary contact) in existing client's loyalty interactions; organic & new/add-on business, product capabilities and enhancements and loyalty program strategy
•Responsible for retaining and growing loyalty solutions clients in conjunction with cross functional support teams
•Build and maintain strong, long-lasting customer relationships developing a trusted advisor relationship with Loyalty Solutions clients, Client Account Managers (CAMS) and other key stakeholders
•Conducts quarterly business reviews and leads client meetings to ensure consistent quality delivery of existing products and solutions in addition to identifying new opportunities to drive retention and increased account revenue
•Conduct internal financial planning and budgeting for a portfolio of accounts, measure and manage account performance against KPIs
•Assists new business development sales by providing subject matter expertise to sales teams and CAMs
•Ensure the timely and successful delivery of new programs according to customer needs and objectives by providing program oversight and management, and coordination with cross-functional teams
•Creates and maintains account budgets and forecasts and is responsible for establishing and monitoring own revenue projection goals
•Initiates solution development efforts that best address customer needs, while coordinating the involvement of all necessary cross functional team members in order to meet account performance objectives and customers' expectations
•Participate in internal client account planning and global product planning sessions to build awareness and knowledge and identify opportunities for growth
•Identify opportunities for new product development and enhancements to meet client needs in NAM and work with Product and Implementation Services to prioritize and develop a business case
•Creates and maintains account budgets and forecasts and is responsible for establishing and monitoring own revenue projection goals
•Maintains high customer satisfaction ratings that meet company standards

All About You
•The ideal candidate will be an experienced account management professional with a demonstrated record of success in managing projects and clients relationships within the US marketplace
•At least 5-7years experience in managing reward and benefit programs
•Proven ability to manage multiple projects at a time while paying strict attention to detail
•Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client marketing leads
•Proven track record in cross company, collaborative teaming
•Excellent listening, negotiation and presentation skills
•Analytical Thinking/Problem Solving
•Previous credit/debit/private label card marketing or related services experience preferred
•Bachelor's degree required, advanced degree preferred
•Competency with Microsoft Office including Word, Excel, and PPT
•Travel Required

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

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