Manager - Integrations and Self Service Systems

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager - Integrations and Self Service Systems

Overview
Mastercard's Digital Payments group is responsible for developing products and services in order to establish new digital channels for consumers, merchants, issuers and service providers. The team manages technical integrations and communications for customers and product deployments while ensuring strong system testing and support processes are established and maintained.

This role's primary focus is to establish self-service support systems for Mastercard's digital partners. This position shall also ensuring our partners are launching fully functional, best in class experiences for consumers, while providing support for all aspects of their integrations. There will be a special focus on how new products and features are deployed to our customers globally.

•Have you ever brought a product to market on a global scale?
•Are you motivated to be a part of driving a world beyond cash?
•Do you hold up high standards and drive others around you to achieve them?

Role
•Analyze Mastercard's new and existing partner service platforms, identifying gaps and areas of improvement based on industry standards.
•Work with cross functional teams to build new or improve existing systems to fully enable self- service access to product information and system details.
•Manage the proactive identification of key partner issues and preventative measures. Review digital partner integrations with Mastercard, working closely with our regional partners, development and testing teams.
•Monitor, manage and solve integrations issues which arise for new and existing partners.
•Ensure new product functionality and enhancements are able to be commercialized and ready to go to market.
•Validate that integration processes are followed and that testing results meet the defined criteria.
•Deliver reports to management and regional teams on the areas of risk and resolution plans.
•Support internal system analysis of operational issues impacting customers and consumers.
•Provide advanced business knowledge and technical support for product development and deployments. Work with cross functional teams to identify deliverables and functions throughout a product's lifecycle.

All About You
•Experience in customer integrations and/or product delivery in the payment industry, including experience launching new services with payment providers.
•Strong knowledge of self-service systems for internal and external customers.
•Proficiency with data analytical, problem solving and planning skills.
•Technical awareness of e-commerce, contactless and mobile payment products.
•Excellent oral and written communication, project management and matrix-management skills.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


Meet Some of Mastercard's Employees

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