Manager, Identity Access, BizOps

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Identity Access, BizOps


•Identity Access Management teams are responsible for end to end providing services to support internal employees and external customers capabilities to retrieve access to Mastercard systems and applications, including physical security access.
•This position is to lead the Access Management Business Operations (BizOps) team which is responsible for production readiness and response to customer impacting incidents for the Identity Access Management systems.
•The purpose of this job is to be a people manager and lead a team that is focused on daily operations with a keen eye on triage & then root cause by understanding the business implications of our products.
•Shift left to be more proactive and upfront in the development or engineering processes.
•Be able to understand technically the tasks that they are working on & dig in to ask challenging questions to make sure that objectives are being executive efficiently
•Have you worked as a people manager within a Business Operations organization?
•Give an example of when you have thought outside of the box to solve a problem?
•What experience do you bring to the table that will drive this team to the next level?


•Drive alignment with larger BIzOps organization by interacting with peers to coordinate and enforce change management procedures for responsible platforms
•Proactively manage production and change activities to maximize customer experience, and increase overall value of supported Identity Access Management systems
•Streamlining and standardizing traditional application specific support systems
•Responsible for ensuring operational readiness of platforms through reviews and procedures of planning, testing, and implementation management
•Responsible for coordinating with one or more groups to ensure platform goals are met
•Develops plans to improve quality within our Identity Access Management systems and platforms
•Researches new methodologies to improve security and business operations
•Coaches junior level employees on Business Operations and security best practices

All About You

•Successful track record in supporting a production application(s)
•Intermediate strategic/thoughtful risk taking experience
•Intermediate Corporate Security skills, specifically to Identity Access Management is a plus
•Intermediate skills in SAFe (agile) transformation practices
Strong experience in regulatory compliance (PCI, GLBA, SOX)
•Intermediate technical background (Windows, UNIX, databases, network, web applications)
•Experience in dealing with difficult situations and making decisions with a sense of urgency

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

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