Manager, Identity Access BizOps

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Identity Access BizOps

Overview:
Job Description:

The Identity Access BizOps team is looking for a Manager who can help us solve problems, build our CI/CD pipeline and lead Mastercard a team in production support and automation best practices.

- Are you a born problem solver who loves to figure out how something works?
- Are you an effective leader with excellent people management skills?
- Are you fiercely protective of any production environment that you support?
- Are you a CI/CD geek who loves all things automation?
- Do you have a low tolerance for manual work and look to automate everything you can?
- Do you cultivate excellent and effective relationships with business partners?

Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations Manager will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A biz ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.

Ultimately, the role of biz ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Responsibilities

Manage a production support BizOps team that support Identity Access Management technologies.
Takes focus on specific areas of Business Operations for a platform.
Responsible for coordinating with one or more groups to ensure platform goals are met.
Develops plans to improve quality on a group of applications of a platform. Ensures platform procedures interact with other related systems.
Researches new methodologies to improve Business Operations.
Coaches junior level employees on Business Operations best practices.

Experiences

Experience in application development lifecycles and how it integrates with operations.
Successful track record in supporting applications in a production environment.
Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
Experience in dealing with difficult and high pressure situations and making decisions with a sense of urgency.
Identifying and communicating risks proactively that can prevent incidents for all lines of business.
Experiencing in leading, coaching and mentoring junior level associates.

All About You

High-energy, detail-oriented, and proactive
Ability to function under pressure in an independent environment
High degree of initiative and self-motivation to drive results with strong sense of urgency
Solid track record of effectively managing people and/or acting as a technical lead on a team of DevOps or BizOps employees
Excellent interpersonal and problem solving skills
Excellent written and verbal communication skills
Expert knowledge of some of the following technologies: LDAP Directory Services, Authentication/Authorization, Access Provisioning, Public Key Infrastructure (PKI)
Experience with Federation protocols (SAML, Oauth, OpenID)
Experience with Web Application Servers (JBOSS/WildFly/Tomcat/WebSPHERE)
Experience with virtualized environments
Programming experience in a project-oriented, repository-based environment (Subversion, GIT (preferred), Mercurial)
High-competency programming experience with UNIX Shell (BASH), Python, PERL
Programming experience in Java, PowerShell, XML, HTTP, SOAP, REST
Programming experience in Javascript (node.js) a plus
Automation experience with Chef/puppet/Jenkins/Ansible/GitLab/Hashicorp Terraform, Vault

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


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