Manager, Franchise, Global Business Enablement

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Franchise, Global Business Enablement

•Franchise is core to all Mastercard business: we enable our business by licensing our customers, registering third parties in the payments ecosystem, and creating, modifying, and enforcing rules and standards that govern participation in the system. The Regional Licensing Standards & Business Enablement team manages global licensing processes, reviews and approves card design submissions, ensures co-brand and prepaid programs comply with standards, manage third party registrations.
•As a Key member of the Global Business Enablement team you will ensure the integrity of current and future state processes to meet the needs of the evolving ecosystem.
•This effort is global, encompasses a broad set of activities across many divisions of MasterCard, and affects all players in the payments environment.
•A strong, dynamic leader is required to coordinate and manage all Business Enablement activities.
•Can you translate technical requirements into business speak?
•Are you able to drive collaboration across cross-functional teams?
•Do you possess solid system management skills?
•Responsible for providing global thought leadership and driving process improvements/enhancements around franchise life cycle management to support positive customer experiences and business growth.

•Develop process efficiency requirements for implementation to enable strategy roadmaps for global licensing & registration teams
•Develop and manage global best practices and processes to standardize and support regional franchise alignment
•Generate system reports and data global internal and external audits as well as manage special projects assigned
•Create business requirement technical solutions for new Franchise Development process initiatives that enable customer facing automation
•Engage with regional teams to ensure activities comply with global standards
•Implement system enhancements and provide cross-functional training within Franchise Development
•Define scope, plan and drive Franchise Development projects including enhancing cross-functional processes to more effectively support "Business as Usual" projects
•Manage Franchise data integrity with corporate systems
•Ensure problems of varying complexity including technical related issues are resolved as needed by coordination with SMEs and to the customer's satisfaction within the established deadlines
•Serve as a central point of contact and take time to understand and explore issues, concerns and needs for systems teams and development
•Participate in efforts to increases process efficiency and improve program performance using automation and simplification technology.

All About You
•Ability to create solutions that produce positive results for MasterCard
•Proven project management, problem solving skills with ability to manage multiple projects simultaneously
•Self-starter, highly organized, fast learner who thrives under tight timeframes
•Collaboration minded, solution and results driven
•Excellent interpersonal communication skills, both written and verbal
•Strong analytical, problem solving, critical thinking skills and attention to detail a must
•Bachelor's degree or applicable experience required

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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