Manager – Direct Marketing

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Job Title

Manager - Direct Marketing

Mastercard Advisors, Managed Services

Background & Objectives:

We are the leading global technology and professional services firm focused exclusively on payments. We provide payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. We address complex challenges in strategy, marketing, risk, and operations and help clients maximize the value of their payments businesses.

We are looking for a marketing manager to support Advisors - Managed Services/Marketing function, the global business unit responsible for delivering marketing consulting capabilities for the advisory firm customer verticals: financial institutions, governments, retailers and e-commerce. The successful candidate is expected to support the Middle East Africa business based in Johannesburg and he/she is expected to start in February/March 2018.

Key deliverables:

•To support the Managed Services (Marketing), Advisors to pitch for new business opportunities as well as manage a few key banks/issuers and partners to provide marketing consultancy as well as to deliver marketing solutions and executions of superior standard in a timely and efficient manner.
•He/she should be able to lead, influence drive and deliver the digital marketing agenda internally and with partners across all key marketing strategies and initiatives to achieve key business objectives and strong returns of marketing investments.
•The key deliverables are as follows
Campaign management & delivery - support, plan, execute and measure targeted marketing campaigns
Media planning, channels management and deployment - Media management as well as ATL & BTL planning and implementation. Well-versed in digital, fully-integrated omni-channels planning, development and implementation.
Digital marketing - experienced and well-versed in end-to-end digital marketing which includes analytical review of media strategies and plans, trouble shoot and work with partners to propose successful results-driven digital marketing strategies. Ability to hone in on trends and insights and propose innovative and strategic digital marketing solutions that drive value and results
Marketing Consultancy - review, analyze and present clear and strategic recommendations to deliver result-driven marketing solutions that span across different functions and disciplines. He/she should be able to leverage media insights and trends as well as consumer insights to design effective results-driven marketing and communication strategies.
Customer acquisition strategies - initiate ideas and implement marketing initiatives with external agencies, banks and/or partners to design and execute marketing initiatives and programs
New product launched and card conversions - experienced in end to end new product launches as new cards for issuers or retailers, new loyalty programs and/or card conversions, ability to analyze existing processes, strategize, plan, execute to go to market and post launch management.
Stakeholders management - strong interpersonal skills to liaise and co-ordinate with agencies, Mastercard stakeholders, issuers and partners
Strategic planning & implementation - ability to strategize, ideate, plan and execute digital marketing strategies and campaigns as well as tracking and measuring results
Analytics & portfolio management - leveraging, interpreting and analyzing data and insights to plan and implement marketing initiatives. This includes customer
retention and loyalty marketing strategies
Marketing support and administration - support and co-ordinate with internal and external parties to process payments and to ensure timely submission for financials through Mastercard's core systems


•Well versed with the payments market and media scene in Middle East Africa. This includes on and offline channels so he/she is able to work with Mastercard and stakeholders to implement highly successful integrated, digital, ATL and BTL marketing campaigns
•Well versed in managing marketing and creative development processes end to end.
•Strong digital and social media knowledge and has managed major campaigns end-to-end. These should include: acquisition, contactless, spend, loyalty and brand initiatives,
•Ability to support and complement client's various processes and overall marketing processes end to end
•Strong ability to manage multiple time sensitive projects across multiple disciplines at one go and is competent in managing projects of scale with multiple deliverables
•Highly analytical and results oriented; with adept ability to interpret internal and external data and insights to provide effective marketing recommendations and follow through the projects with immaculate and timely and hands-on execution
•Strong interpersonal communication and presentation skills with stakeholders of different seniority
•Expert in digital and offline marketing strategies and programs and these include understanding analytics and data, design and implement roadmaps and programs with the most impactful results
•Ability to adapt and is able to perform efficiently against tight timelines and is equally efficient in ambiguous situations and projects
•Autonomous and willing to travel 70% of the time across SAEM and SSA when needed

Key Stakeholders:

•Mastercard's stakeholders in Johannesburg and across the region:
Managed Services/Marketing Consultants
Advisors - Business Development, Consulting, Advance Analytics
Marketing and Product teams
Account Management team

•External stakeholders
Various issuers/banks in MEA by project - Marketing and Product teams
Partners of different verticals beyond banks/issuers
Creative - ATL, BTL and digital agencies
Media agencies and production houses
Card providers

Specific Requirements:

•Must have at least 10-12 years of related experience at a large financial institution
•Digital marketing knowledge and experience is a must
•Experienced in managing creative and media agencies
•Superb presentation skills
•Ability to critique media plan and review creative work strategically
•Credit/Debit cards experience preferred
•Strong P&L management
•Ability to implement and execute integrated marketing initiatives end to end - these include direct marketing, digital, above and below the line activities
•Exceptional stakeholder management skills across disciplines and seniority levels.
•Ability to work effectively well in a team and independently
•Well-versed in marketing and core banking processes
•Consultancy experience is a plus
•Comfortable to travel when the need arises occasionally

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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