Manager - Customer Delivery, Real Time Payment Lead, Singapore

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager - Customer Delivery, Real Time Payment Lead, Singapore

The Customer Delivery market based role, ensures the well planned and timely delivery of MasterCard's Real Time Payments Products & Services to Customers. Working cooperatively with numerous regional MasterCard functions, this individual is critical to the successful deployment of MasterCard Real Time Payment solutions within the AP region, based out of the Singapore Office.


The Key focus areas are: Customer Relationships at an operational level, Program management, Point of escalation, market implementation pipeline and delivery prioritization with the business owners in market. Operations business optimization, network capacity planning, customer/market readiness assessments, scheme customer management, customer training, and project scoping.

•Provides full cycle delivery support for RTP (VL) solutions in the market
•Ensure robust project management, performance management and output quality across all phases of the delivery process.
•Provides inputs to RFI/RFP responses along with other functional inputs to final estimates within the VL program
•Lead projects during concept stage including scoping of functional requirements with clients and vendors, consultation on implementation process and best practice as well as the management of cross functional partners.
•Contribute to the pipeline development, by working with the country, account managers, product leads and the O&T Regional lead, to prioritize regional projects and initiatives.
•Provide necessary training to the Customer/Vendors/Schemes with onboarding and Customer readiness on the implementation cycle

All About You:
•Demonstrates success in project management, focused on specific technical aspects of customers' accounts and implementing technical solutions
•Strong and proven experience in the real time payments/Banking industry
•Understanding of Mastercard/Payment products and services at a high level
•Understand Customer/Vendors/Schemes needs, marketplace dynamics, industry trends and the competitive landscape.
•Ability to clearly communicate complex technical and business information in an easy to understand manner

Travel Requirements:
•Travel is required across countries within the AP region and to Mastercard head office locations when necessary.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

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