Manager, Biz Ops

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, Biz Ops

Overview
•The ability to build and operate a payments processing platform in a new market
•Represent Mastercard operations & technology interests within region
•Viewed as the subject matter expert in your particular field of expertise
•Ability to work in a "start-up" environment
•Closely liaison with key stakeholders and potential 3rd party resources
•Have you ever brought a product to market in an emerging market?
•Have you worked in a "start-up" environment from design-build-operate?
•What experiences do you have working in a highly regulated environment?

Role
•Takes focus on specific areas of Business Operations for a platform.
•Responsible for coordinating with one or more groups to ensure platform goals are met.
•Develops plans to improve quality on a group of applications of a platform.
•Ensures platform procedures interact with other related systems.
•Researches new methodologies to improve Business Operations.
•Coaches junior level employees on Business Operations best practices.

All About You
•Experience in application development lifecycles and how it integrates with operations.
•Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
•Experience in SAFe (agile) transformations to support the Technology Business Management practice.
•Experience in managing the end-to-end service event and incident management processes to produce excellent customer service to align with the ITSM model.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​


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