Manager - Account Management

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager - Account Management


Mastercard is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.

Join the industry's most passionate, motivated and engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.


•Responsible for setting Account Plans and growth strategies as they relate to Customer accounts (with strong focus on Acquirer only entities) that are aligned with geography strategy that also drive market share, volume and revenue growth.
•Lead and manage existing Customer relationships (Product, Finance, IT & Sales stakeholders), and work to identify opportunities and Customer needs.
•Partners with Customers to deliver customised solutions and comprehensive consulting support.
•Responsible for pipeline management at the account level.
•Contribute to the achievement of growth and net revenue targets.
•Assist with analysis of Customer's business through profitability modelling, financial forecasting and competitive analysis.
•Assist in designing strategies, messaging and proposals for Customers.
•Suppors the management key Customer relationships at manager levels.
•Collaborate with the account team and Customers to plan, execute and monitor progress against annual business plans.
•Assist in local projects and cross-functional initiatives.
•Ensure delivery against contracted Customer commitments, driving delivery execution with Mastercard Project and Product stakeholders.

All About You

•Suitable candidates will have comprehensive experience executing and managing sales strategies for medium-sized accounts.
•Demonstrate knowledge of:
- Mastercard's core products (processing, pricing, ecommerce gateway),
- Rules (processing, interchange, regulation, payment facilitator, fraud and risk),
- Services (data, fraud, risk, loyalty, consulting)
•previous experience in delivering thoughtful market and business analysis for Customer accounts.
•Have taken a lead role in a Customer negotiation.
•Participated in cross-functional projects and took the opportunity to play a key role for own market/account.

This role is based in our Nth Sydney office, however we will be relocating all our Sydney-based employees mid 2018 into one new location at St Leonards.

Our new facilities will be one of five Mastercard Global Tech Hub and Innovation Centres - another reason why it is a great time to join!

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

Meet Some of Mastercard's Employees

Charlotte N.

VP, Product Development & Innovation

Charlotte and the ACH Payments Team focus on the strategy, development, and commercialization of new products leveraging real-time payments technology. The team was formed in light of Mastercard’s entry into the real-time payments space and acquisition of the UK-based company Vocalink.

Nili K.

VP, Product Management

Nili works within Mastercard’s Digital Payments Division, focusing specifically on the company’s digital wallet and tokenization solutions in order to enhance the capabilities within each product.

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