Manager - Account Management

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager - Account Management


Mastercard is a technology company in the global payments industry. Our global payments processing network connects consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories.

Join the industry's most passionate, motivated and engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.


•Responsible for setting Account Plans and growth strategies as they relate to Customer accounts (with strong focus on Acquirer only entities) that are aligned with geography strategy that also drive market share, volume and revenue growth.
•Lead and manage existing Customer relationships (Product, Finance, IT & Sales stakeholders), and work to identify opportunities and Customer needs.
•Partners with Customers to deliver customised solutions and comprehensive consulting support.
•Responsible for pipeline management at the account level.
•Contribute to the achievement of growth and net revenue targets.
•Assist with analysis of Customer's business through profitability modelling, financial forecasting and competitive analysis.
•Assist in designing strategies, messaging and proposals for Customers.
•Supports the management key Customer relationships at manager levels.
•Collaborate with the account team and Customers to plan, execute and monitor progress against annual business plans.
•Assist in local projects and cross-functional initiatives.
•Ensure delivery against contracted Customer commitment, driving delivery execution with Mastercard Project and Product stakeholders

All About You

•Due to the strong subject matter expertise required for this role, suitable candidates will have previous experience working in or with Acquirer operations, for example in Bank, Payment Services Provider or Payment Network
•Candidates who have experience in operations or product management with a commercial aptitude would be also be considered.
•Suitable candidates will have comprehensive experience executing and managing sales strategies for medium-sized accounts.
•You will demonstrate knowledge and delivery of:
- Mastercard's core products (processing, pricing, ecommerce gateway),
- Rules (processing, interchange, regulation, payment facilitator, fraud and risk),
- Services (data, fraud, risk, loyalty, consulting)
•Previous experience in delivering thoughtful market and business analysis for Customer accounts.
•Have taken a lead role in a Customer negotiation.
•Participated in cross-functional projects and took the opportunity to play a key role for won market/account

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

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