Lead Systems Analyst
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Lead Systems Analyst
•The Shared Components - Data Management Services team provides enterprise level technology services to enable various business functions focused on the management and governance of enterprise information assets.
•Enterprise Capabilities include Data Inventory, Data Quality analytics, Metadata Management and Business Glossary, and Unstructured Data Management.
Roles and Responsibilities
Within Squads, Acts as Proxy for the Customer and as a Program Backlog Subject Matter Expert
•Acts as a member of one, at most two, agile delivery teams, providing the voice of the customer and stakeholders to those teams
•Acts as extended member of the Product Management team: Contributes to Program Backlog along with others including Program Group Leads and Product Management
•Participates with Program Group Leads and Product Management in overall planning and Program Backlog refinement
•Provides content direction to the Delivery Team in Agile Release Train (ART) Program Increment (PI) planning breakouts
Manages Squad Backlog
•Owns and manages the Squad Backlog in the form of stories including regular grooming by reviewing, refining, and prioritizing stories
•Ensures quality of stories in the Squad Backlog including proper degrees of elaboration and investment categorization
•Drives creation and elaboration of stories along with other delivery team members including acceptance criteria based on features from the program backlog
•Thinks holistically about requirements from the viewpoints of both their direct stakeholders and internal customers
•Incorporates full lifecycle considerations in stories
•Working with Delivery Team members, drives sequencing of backlog stories based on Program Backlog priorities, events, and dependencies with other teams
•Transitions prioritized requests into Squad Backlog and Program Increment (PI) planning flow
Optimizes Value of Work Performed by Delivery Team
•Collaborates with Scrum Master to guide one or more agile teams
•Ensures stories are of sufficient quality for teams to maintain flow, minimize volatility, and ensure accuracy and quality
•Ensures stories are in the correct state and all necessary fields are updated for financials, metrics and reporting
•Drives and measures iteration goals
•Provides technical leadership within the team for both the delivery aspects as well as to enable Customer needs to be correctly channeled
•Collaborates with Product Management to ensure customer inputs are available for teams and incorporated into initiatives/features into stories
Confirms Acceptance Criteria
•Reviews and accepts completed stories, confirming acceptance criteria has been satisfied
•Drives use of team demos to confirm acceptance criteria has been satisfied and to accept completed stories as done
•Capture and incorporate product oriented feedback from demos
Collaborates with Stakeholders
•Other Product Owners
•Human Centered Design
•Systems Reliability Engineering
Contributes to Product Management and Product Owner Practices
•Possibly supervise and coach less experienced Product Owners
•Contributes best practices and insight to Product Management and Agile communities of practice
All About You
•Extensive experience in an agile software environment and with agile software development processes.
•Systems architecture/design including managing complex efforts, scoping multiple work-streams and working across multiple teams and geographies.
•Applied use of modern Continuous Delivery (CD) and DevOps practices coupled with progressive Cloud-based services to greatly enhance the flow of delivering value
•Continuously developing and mentoring talent, identifying team strengths/gaps and determining where to build or grow skills within the team.
•Collaborating with different team member roles to ideate appropriate design solutions.
•Gathering, translating and applying customer needs and requirements.
•Identifying and applying technology to solve business challenges or enable business opportunities.
•Working and building relationships with colleagues from multiple disciplines, countries or markets.
•Technical background in software development, computer science, engineering, technical product management, systems analysis, or related discipline.
•A background in project management, program management, data analysis, interactive design, or other broadening experiences a plus.
•An interest in eventually progressing into a Product Manager role.
•Strong technical aptitude and significant experience with
•Proven leadership skills, including the ability to lead others with or without direct authority.
•Excellent communication (written and oral), customer facing and presentation skills for a variety of audiences.
•Demonstrated ability to think strategically about business, product, and technical challenges.
•Advanced facilitation, analytical, investigative and creative problem-solving skills.
•Must be able to work in a fast paced and dynamic environment, handle multiple tasks, consistently meet established deadlines, and deliver exceptional results.
•Proven ability to build and maintain strong, productive working relationships with internal stakeholders and external customers.
All About Us
MasterCard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment.
Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
See Inside the Office of Mastercard
Mastercard operates one of the world’s fastest payment processing networks, connecting consumers, financial institutions, merchants, governments, and businesses in hundreds of countries around the world. The company’s products and solutions aim to make everyday activities such as shopping, traveling, running a business, and managing finances easy, secure, and efficient for everyone.
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